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Credit and Collections Manager

Company: Umdasch Group
Location: Riverside
Posted on: February 16, 2020

Job Description:

Company Description

It's more than a job. It's a passion.

Doka is one of the world's leading companies for developing, manufacturing and distributing formwork solutions for use in all fields of the construction sector. The Doka Group is a company of the Umdasch Group and employs more than 6,000 people in over 70 countries.

Job Description

Summary of Position:

Provide leadership and support for branch collections ensuring that customer satisfaction is achieved while improving cash flow by minimizing past due receivables and meeting financial goals. Ensures those responsible at the branch level work closely with the Sales, Operations and Engineering departments to promote sales, and minimize risk. Willing and capable of working with the Sales, Operations and Engineering organization to ensure collection targets are achieved. Prepare management reports to assess receivables status and identify key actions to improve receivables turnover.


  • Responsible for Credit and Collections and respective collection results of the branches.
  • Ensure those accountable for Credit and Collections tasks perform all collection related tasks, including calls and correspondence, and perform and document follow up activity.
  • Identify and evaluate skill level of team in collaboration with Area/Branch Manager, Country Controller and CFO. Capable of providing training and taking corrective action if needed.
  • Identify and assist in resolving disputed items, and escalated items involving Sales, Engineering and Operations, when necessary.
  • Ensure back-up documentation to customers and Sales team - invoice copies, short payment details, account analysis, proof of delivery, etc.
  • Accountable for ensuring accurate and timely credit memos, offsets & write-offs.
  • When needed, able to perform credit investigations - D&B reports, bank & trade references.
  • Assess credit worthiness of new & existing customers, approve / obtain required approvals, recommend actions necessary to protect Doka's interests, E.G. deposits required, payment plans, etc. and document.
  • Estimate reserve requirements for credit memos and bad debt write-offs.
  • Able to initiate and coordinate activities with Collection agencies, attorneys, courts, pre-liens, lien actions, and security documents.
  • Review, and approve load sheets for shipments to new and existing customers as needed.
  • Prepare reports and attend monthly Credit meetings with Branch/Area Managers / Branch Collection Managers via phone and at times in person to review account status and recommend corrective actions.
  • Ensure follow through on "action items" assigned at Credit meetings. Manage and work with local Credit and Collection representatives and Sales Managers/Account Managers to ensure assigned actions are carried out on a timely basis.
  • Prepare and review monthly aging and DSO reports assessing status of receivables. Distribute reports with comments highlighting key accounts, trends, actions taken and recommended corrective measures.
  • Ensure customer contracts are completed properly and accurately (regarding payment terms, shipping and delivery expectations are clearly stated, damage and returned material terms are clear) and are maintained in good order at the branch level.
  • Reach out to customers and collects from key accounts, when required.

    Other Responsibilities/Peripheral Functions
    • Prepare receivables updates / presentations for Management.
    • Preparation of analysis, using advanced MS Excel skills.
    • Prepare report highlighting issues and suggested actions to improve receivables outstanding.
      • Improve processes and implement state of the art collection methodology and systems.


        Qualifications/Technical Proficiency
        • Bachelors degree in Business Administration or Accounting preferred.
        • 8 + years experience in Credit & Collections Management;
          commercial construction industry experience preferred.
        • Proven success managing remote workers with dotted line responsibilities to local management.
        • Demonstrated effective leadership skills.
        • Goal oriented individual with a proven track record of success.
        • Working knowledge of construction lien / bond laws and regulations.
        • Working knowledge of bankruptcy / UCC laws and regulations.
        • Strong negotiating and organization skills.
        • Strong understanding of financial terminology and accounting methods.
        • Microsoft Office experience required including proficiency using Excel.
        • SAP experience.
        • Excellent oral and written communication skills.
        • Ability to prioritize responsibilities, and manage time effectively.
          Problem Solving

          This position requires the ability to support the Branches and serve as a financial liaison resolving issues at times on short notice with minimal information.


          Extensive daily interaction with colleagues and management. Consistently delivers high standards of customer service and communicates effectively.

          Mental Effort

          This position requires the ability to think strategically. Position requires the ability to work in a fast-paced environment and the ability to be organized and manage time to meet deadlines.

          Working Conditions

          Working conditions of an office environment: dry, cool, and well lighted. To become familiar with the products there may be a need for occasional visits to the yard or warehouse, where extreme varied conditions may exist, including, hot, gold, dusty, rainy.

          Additional Information

          Doka offers terrific career opportunities, competitive compensation, comprehensive benefits including medical, dental, vision, Flexible Spending Account, company paid life insurance, supplemental voluntary term life insurance, 401k retirement plan (Roth and Non-Roth),short-term disability, AFLAC policies, paid time off (sick/personal, vacation, floating holiday and company paid holidays) and an exciting opportunity to join as a Credit and Collections Manager located in Riverside, California.

          If joining an industry leader excites you, please submit your resume by clicking below.

          If you have previously applied, it isnot necessary to apply again.

          Visit us on-line at www.dokausa.com for additional information on Doka USA, Ltd.

          Doka is an Equal Opportunity Employer

          A company of the Umdasch Group

          Candidates must be authorized to work for any employer in the USA.

          All your information will be kept confidential according to EEO guidelines.

Keywords: Umdasch Group, Riverside , Credit and Collections Manager, Accounting, Auditing , Riverside, California

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