Community Banking Supervisor
Posted on: September 14, 2023
The Community Banking Supervisor is responsible for maintaining
superior level of customer service within the Retail Banking
Center. Reporting to the Branch Service/Operations Manager or
Community Banking Manager, this position assists in the control of
bank assess and oversees operational functions of the Center, as
well as supervise Retail Banking Center staff.We have a current
opening for a Community Banking Supervisor at our location in
Temecula, CA. This is a prime-time position, typically working
between 35-38 hours a week.Essential duties and responsibilities
include the following:
- Meets or exceeds established goals and objectives set forth for
this position, and will know, understand, and be knowledgeable with
sales goals and expectations and be able to report results to
- Ensures that superior customer service is the standard within
the Retail Banking Center; organizes and supervises staff members
to meet this standard.
- Maintains a high level of proficiency in all types of banking
operations and new accounts, and is responsible for the motivation
of staff members in the successful achievement of sales goals and
superior customer service.
- Performs integrity reviews to include verification of required
information to establish new account relationships, including
business account documentation.
- Confidently possesses sufficient product knowledge and seeks
opportunities to explain, promote, or sell/cross-sell benefits of
bank services and products to customers, while providing quality
- Actively generates new business relationships and participates
in outside sales activities including: business calls, prospecting,
community involvement, telemarketing, Bank-At-Work events, etc.
Must possess strong presentation skills and the ability to
creatively develop new business relationships inside and outside of
the branch. Requires flexibility to participate in off-site
business development endeavors.
- Will monitor and track business documentation and agreements
initiated at account opening to ensure applicable documentation is
received, or account is closed, per the terms of the
- Responsible for the proper control of cash, and protection of
confidential financial information, to include non-disclosure of
password and teller number, protection of endorsement stamp, as
well as control of teller keys/combos at all times. Protects the
confidentiality of all financial data relating to bank operations
and its customers.
- Ensures that the banking center is maintained in a neat and
- Motivates staff members in the maintenance of successful
business development efforts.
- Responsible for maintaining high level of job performance to
meet and/or exceed the standard for this position in order to
ensure achievement of the Department's goals.
- Provides assistance to the banking center whenever necessary by
working on the teller line or in new accounts in order to
accommodate customers; may perform other duties relating to banking
activity as required.
- Assists the Branch Service/Operations Manager in performing the
Branch Control Review (BCR) and self-assessments to ensure that all
policies and procedures are adhered to and the branch is in
compliance with all necessary regulatory requirements.
- Ensures that all security procedures within the banking center
are adhered to by all employees. These procedures include opening
and closing procedures, cash drawer limits, conducting regular
monthly audit and control procedures, testing the alarm system on a
regular basis and verifying that the maintenance of the fire
extinguisher has occurred on a regular basis. Further, documents
all actions taken in connection with security compliance.
- Sees to it that all daily work transactions are completed and
audited in an efficient manner and in full compliance with
established procedures. Maintains a "follow-up" file in order to
take appropriate sales action on any inquiries/outstanding
concerns; maintains business development log.
- May assist the Branch Service/Operations Manager and/or
Community Banking Manager in the establishment of monthly staff
meetings. Together with the Branch Vice President, establishes
goals and objectives for staff members, and successfully coaches in
selling techniques for all personnel, including "asking for the
- May be responsible for the compilation, auditing and submission
of daily work to the Accounting Department; such actions will meet
all audit standards and be conducted in full compliance with all
established operational procedures.
- Supervises the annual audits of collection files for dormant
accounts, and oversees the safe deposit activity, including rental
fees, maintenance of logs and entry tickets.
- Assists in the reviews of previous operational audits and
results of branch audits by Internal Audit Department to ensure all
corrections have been completed; maintains appropriate follow-up
action of all such deficiencies to ensure non-re occurrence.
- Communication / Interpersonal Skills: Providing correct and
timely information to customers and peers; conveying difficult
information; getting along with others; asserting opinions and
decisions; working as a productive member of a cohesive group
toward a common goal
- Customer Focus: Knowing the internal and external customer
business needs and acting accordingly; anticipating customer needs
and giving high priority to customer satisfaction and service
- Performance: Execution of job functions, duties, and roles;
includes accountability (reliability / dependability),
adaptability, computer literacy, decision making, initiative,
organizational awareness, planning and organizing, problem solving,
and results orientation
- Values-Based Behavior: Upholding generally accepted social and
ethical standards in job-related activities, decisions, and
behaviorsSupervisory ResponsibilityMay provide direction and
supervision to RBC staff members as approved by or in the absence
of the Branch Service/Operations Manager.QualificationsTo perform
this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability
required.Required Education and/or Experience
- High school diploma or equivalent.
- Previous entry-level supervisory experience or completion of
- Minimum of three years' experience in responsible banking
- Maintains a strong working knowledge of all aspects of both
state and federal regulations as they relate to banking tasks being
- Must have ability to work well with customers and staff, both
in person and by telephone.
- Selling and motivational skills a must.
- The ability to communicate effectively, both verbally and in
writing, with all levels within the organization, as well as with
outside contacts; bilingual ability would be helpful.
- Must have good aptitude for numbers and detail.
- Keyboarding and computer skills are necessary, as well as
strong organizational skills.
- Must have strong knowledge of Microsoft Word and Excel, as well
as Outlook.Certificates, Licenses, RegistrationsMust have a valid
California driver's license and carry current auto insurance that
meets or exceeds the minimum requirements of the California
DMV.Physical and Mental DemandsThe physical and mental demands
described here are representative of those that must be met by the
employee to successfully perform the essential duties and
responsibilities of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
duties and responsibilities.This position is set in a quiet, office
environment. The position is generally regarded as light work.
Exerting up to 20 pounds of force frequently, and/or a negligible
amount of force constantly to lift, carry, push, pull or otherwise
move objects. While performing the duties of this job, the employee
may be required to alternately stand, walk, sit, reach with arms,
talk or hear and use hands to write, type, and handle or feel
objects, tools or controls. The employee is required to have close
visual acuity to perform an activity such as: preparing and
analyzing data and figures; transcribing; viewing a computer
terminal; extensive reading.Employee must possess the ability to
read, write, perform basic math functions, understand basic
communication and instructions, carry out instructions, complete
basic problem-solving and analyzing information, and make
independent decisions within the scope of responsibility.EEO
StatementProvident Savings Bank, F.S.B. ("Provident" or "Bank"), is
an Equal Opportunity Employer and makes employment decisions on the
basis of merit. We want to have the best available persons in every
job. Provident policy prohibits unlawful discrimination based on
race, creed, gender (including gender identity and gender
expression), religion, marital status, registered domestic partner
status, age, national origin, ancestry, physical or mental
disability, medical condition, sex (including pregnancy,
childbirth, lactation requirements, or related medical condition),
genetic information, sexual orientation, military or veteran status
or any other consideration made unlawful by Federal, State, or
local laws. This policy has the support of the highest levels of
management. Provident Savings Bank, F.S.B. is an "at will"
employer.Pay RangeThe typical pay range for this role is:Minimum:
$18.00/hourMaximum: $27.00/hourPlease keep in mind that this range
represents the pay range for all positions in the job grade within
which this position falls. The actual pay offer will take into
account a wide range of factors.NO PHONE CALLS
PLEASEEOEM/F/D/VQualificationsSkillsRequired Supervisory Experience
Some Knowledge Communication Intermediate Advanced
BehaviorsRequiredTeam Player: Works well as a member of a group
Functional Expert: Considered a thought leader on a subject Detail
Oriented: Capable of carrying out a given task with all details
necessary to get the task done well
Keywords: Myprovident, Riverside , Community Banking Supervisor, Accounting, Auditing , Riverside, California
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