Administrative Assistant
Company: Visit Albuquerque
Location: Riverside
Posted on: March 10, 2023
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Job Description:
We are hiring an Administrative Assistant to manage customer
queries and complaints. Carries out administrative duties such as
filing, typing, copying, binding, scanning etc. Completes
operational requirements by scheduling and assigning administrative
projects and expediting work results.
Responsibilities
* Responding promptly to customer inquiries.
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Knowing our products inside and out so that you can answer
questions.
* Processing orders, forms, applications, and requests.
* Keeping records of customer interactions, transactions, comments
and complaints.
* Communicating and coordinating with colleagues as necessary.
* Providing feedback on the efficiency of the customer service
process.
* Managing a team of junior customer service representatives.
* Ensure customer satisfaction and provide professional customer
support.
Requirements
* High school diploma, general education degree or equivalent.
* Ability to stay calm when customers are stressed or upset.
* Comfortable using computers.
* Experience working with customer support.
Keywords: Visit Albuquerque, Riverside , Administrative Assistant, Administration, Clerical , Riverside, California
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here to apply!
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