Assistant Front Office Manager
Company: Marriott Hotels Resorts
Location: Chula Vista
Posted on: April 1, 2026
|
|
|
Job Description:
Description JOB SUMMARY Assists the Front Office Manager in
administering front office functions and supervising staff on a
daily basis. Front office areas include Bell/Door Staff,
Switchboard and Guest Services/Front Desk. Position directs and
works with managers and employees to carry out procedures ensuring
an efficient check in and check out process. Ensures guest and
employee satisfaction and maximizes the financial performance of
the department. CANDIDATE PROFILE Education and Experience • High
school diploma or GED; 2 years experience in the guest services,
front desk, or related professional area. OR • 2-year degree from
an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; no work
experience required. CORE WORK ACTIVITIES Supporting Management of
Front Desk Team • Utilizes interpersonal and communication skills
to lead, influence, and encourage others; advocates sound
financial/business decision making; demonstrates honesty/integrity;
leads by example. • Encourages and builds mutual trust, respect,
and cooperation among team members. • Supervises and manages
employees. Managing all day-to-day operations. Understanding
employee positions well enough to perform duties in employees'
absence. • Ensures employee recognition is taking place on all
shifts. • Establishes and maintains open, collaborative
relationships with employees. Monitoring and Supporting Progress
Toward Guest Services and Front Desk Goals • Manages day-to-day
operations, ensuring the quality, standards and meeting the
expectations of the customers on a daily basis. • Develops specific
goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances
and conflicts, or otherwise negotiating with others. • Strives to
improve service performance. • Collaborates with the Front Office
Manager on ways to continually improve departmental service. •
Communicates a clear and consistent message regarding the Front
Office goals to produce desired results. • Participates in the
development and implementation of corrective action plans based on
review of comment cards and guest satisfaction results. •
Emphasizes guest satisfaction during all departmental meetings and
focuses on continuous improvement. Ensuring Exceptional Customer
Service • Provides services that are above and beyond for customer
satisfaction and retention. • Improves service by communicating and
assisting individuals to understand guest needs, providing
guidance, feedback, and individual coaching when needed. • Serves
as a role model to demonstrate appropriate behaviors. • Sets a
positive example for guest relations. • Displays outstanding
hospitality skills. • Empowers employees to provide excellent
customer service. • Interacts with customers on a regular basis to
obtain feedback on quality of product, service levels and overall
satisfaction. • Provides feedback to employees based on observation
of service behaviors. • Handles guest problems and complaints
effectively. • Interacts with guests to obtain feedback on product
quality and service levels. Managing Projects and Policies •
Implements the customer recognition/service program, communicating
and ensuring the process. • Ensures compliance with all Front
Office policies, standards and procedures. • Monitors adherence to
all credit policies and procedures to reduce bad debts and rebates.
Additional Responsibilities • Provides information to supervisors
and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best
solution and solve problems. • Informs and/or updates the
executives, the peers and the subordinates on relevant information
in a timely manner. • Functions in place of the Front Office
Manager in his/her absence. • Communicates critical information
from pre- and post-convention meetings to the Front Office staff. •
Participates in department meetings. At Marriott International, we
are dedicated to being an equal opportunity employer, welcoming all
and providing access to opportunity. We actively foster an
environment where the unique backgrounds of our associates are
valued and celebrated. Our greatest strength lies in the rich blend
of culture, talent, and experiences of our associates. We are
committed to non-discrimination on any protected basis, including
disability, veteran status, or other basis protected by applicable
law. Marriott International considers for employment qualified
applicants with criminal histories consistent with applicable
federal, state and local law.
Keywords: Marriott Hotels Resorts, Riverside , Assistant Front Office Manager, Administration, Clerical , Chula Vista, California
