Health Insurance Verification/Enrollment Specialist

Company: A-Line Staffing Solutions
Location: San Diego
Posted on: June 24, 2025

Job Description:

A-Line Staffing is actively searching for Multiple Benefits Enrollment Specialist for a major healthcare company located in San Diego, CA. This is an exciting opportunity with a client that is looking to move fast for the right candidate. Please contact Brad Zidek at bzidek@alinestaffing.com for immediate consideration! Or call at 412-823-2500 . Benefit Customer Service Representative you will have the rewarding opportunity to help our client members through the enrollment process and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service. You will start out on one client, and with dedication to our clients and Willis Towers Watson, you will be cross trained to provide assistance on multiple clients. You will spend your day either on the phone, or providing assistance through web chat conversations and email. We provide superior service center environment in professional buildings where you will be recognized for your dedication. During our busy season you will be expected to work a 40 hour week and overtime when requested. During our off season, your hours will fluctuate between 32 to 40 hours depending on client need. This is a seasonal role, however we ask our high performers to remain with us to assist on other clients, and offer the top performers a full-time opportunity with Willis Towers Watson. All of our supervisors and managers started out as seasonal colleagues – will you be one? Key Responsibilities • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message • Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements • Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon. • Read and understand client’s plan documents and online knowledge base tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member • Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information • Maintain and document complete and accurate call and case notes in a professional manner • Regularly participate in team meetings and training • You will spend the majority of your time assisting customers • Perform other duties as assigned

Keywords: A-Line Staffing Solutions, Riverside , Health Insurance Verification/Enrollment Specialist, Customer Service & Call Center , San Diego, California