Customer Experience Specialist

Company: LHH US
Location: La Mesa
Posted on: January 23, 2026

Job Description:

Job Description Job Description Job Title: Customer Experience Specialist Location: La Mesa, San Diego, CA Overview: LHH Recruitment Solutions is seeking a motivated and customer-focused Customer Experience Specialist to join our client's' financial services team. This role is ideal for someone who thrives in a collaborative, phone-intensive environment and enjoys providing exceptional service to clients. This position offers a flexible on-site/hybrid work schedule after training. Key Responsibilities: Serve as the primary point of contact for clients via phone, email, and other communication channels Handle a high volume of inbound and outbound calls, assisting customers with account inquiries, payments, and product information Resolve customer issues efficiently and professionally, escalating complex concerns to the appropriate teams when necessary Maintain accurate records of client interactions in internal systems Collaborate with team members and other departments to ensure a seamless customer experience. Support process improvements and share feedback to enhance customer satisfaction Stay informed about financial products, services, and industry regulations to provide accurate information to clients Uphold company policies and compliance standards while delivering excellent service Qualifications: Strong communication and problem-solving skills Bilingual in Spanish is preferred but not required Ability to multitask in a fast-paced, phone-heavy environment Comfortable working collaboratively in a team-oriented setting Prior customer service or financial services experience preferred Position Details: Onsite/hybrid work schedule Contract to hire role Compensation: $22.00 per hour Located in La Mesa, San Diego Full-time, Monday- Friday 8:00am-5:00pm or 7:00am-4:00pm PST If you meet the qualifications and are interested in this opportunity, please apply now - we are conducting interviews immediately! Pay Details: $22.00 per hour Search managed by: Ciara Norton Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www- uat.lhh.com/us/en/candidate -privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Keywords: LHH US, Riverside , Customer Experience Specialist, Customer Service & Call Center , La Mesa, California