Customer Care Coor I
Company: MI Windows and Doors
Location: Temecula
Posted on: June 17, 2026
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Job Description:
Job Description Customer Service Representative - Milgard Windows & Doors
(Part of MITER Brands) Temecula, CA Onsite Role Purpose The Customer Service Representative plays a key role in
delivering an exceptional customer experience by resolving warranty
inquiries, coordinating service solutions, and ensuring clear,
timely communication from first contact through resolution. This
role supports builders, contractors, and homeowners while
partnering closely with internal teams to drive efficient outcomes
and high customer satisfaction. About MITER Brands MITER Brands is one of the nation's leading manufacturers of
vinyl windows and patio doors, with trusted brands including
Milgard, MI Windows & Doors, and PGT Innovations. With
manufacturing facilities across the , we are committed to
innovation, quality, and delivering exceptional service for our
customers and our team members. Core Skills (Required) These are the skills needed to be successful from day one: Customer Communication: Ability to communicate clearly,
professionally, and empathetically via phone and email Problem Solving: Ability to assess customer concerns,
determine appropriate next steps, and drive resolution Organization & Accuracy: Strong attention to detail when
managing requests, documentation, and follow ups Time & Priority Management: Ability to manage multiple
requests while meeting deadlines in a fast paced environment Scheduling & Dispatch Coordination: Experience
coordinating schedules, managing appointments, and optimizing
technician routing to meet service timelines Collaboration: Ability to work effectively with cross
functional teams to resolve customer issues Professional Judgment: Ability to handle sensitive
situations, payments, and customer data responsibly Transferable & Learnable Skills These skills can be developed with training and on the job
support: Learning product knowledge related to windows, doors, and
warranty processes Navigating internal systems to track warranty claims, service
requests, and payments Dispatching and scheduling field service technicians across
assigned regions Communicating service timelines and setting clear customer
expectations Prioritizing and adjusting schedules to accommodate urgent or
changing service needs Adapting to shifting priorities while maintaining service
quality What Success Looks Like In this role, success means: Customer inquiries are resolved accurately and within expected
timelines Warranty claims are validated and processed efficiently Field technicians are scheduled and dispatched
effectively to maximize service efficiency You are able to successfully manage a high-volume workload
without sacrificing quality or customer experience Customers feel informed, supported, and confident throughout the
process Internal partners receive complete, timely information to
support resolution Service commitments and quality standards are consistently
met 2-3 years of previous customer service or scheduling/dispatch
experience preferred. Tools & Work Environment High-volume phone and email communication with customers Internal service, dispatching/scheduling, and payment
systems Cross functional collaboration with Field Service, Sales,
Leadership, and Engineering Fast paced, customer focused environment requiring flexibility
and professionalism Education & Experience (Flexible) High school diploma or equivalent required Customer service, dispatching, scheduling, or coordination
experience preferred Experience in manufacturing, building materials, construction,
or service industries is a plus Experience in windows, millwork, or warranty processes is
helpful but not required Why Join MITER Brands? Stable weekday schedule Competitive hourly pay Opportunity to work with trusted, nationally recognized
brands Supportive, team oriented environment Clear career growth opportunities into roles such as Senior
Customer Service, Dispatch/Operations, or Inside Sales Hands-on training and development to expand your skills in
customer service, operations, and scheduling A role where your work directly impacts customer satisfaction
and business success What We Offer At MITER Brands, we invest in your health, wealth, and wellness.
Our comprehensive benefits package supports you and your eligible
spouse/dependents while helping you achieve your personal and
professional goals. We offer competitive pay, a 401(k) with company match, and
generous paid time off to help you maintain a healthy work-life
balance. Health & Wellness Financial Protection Additional Benefits MITER Brands, including MI Windows and Doors, Milgard, and PGT
Innovations, is an Equal Opportunity Employer. We are committed to
fostering an inclusive workplace and do not discriminate based on
race, color, religion, sex, national origin, age, disability,
veteran status, genetic information, sexual orientation, or any
other protected status under applicable law. Work Authorization and Sponsorship Disclosure: The Company does not offer employer sponsorship at this time.
Therefore, candidates must provide truthful and complete
information regarding their eligibility to work in the and any
current or future need for employment sponsorship.
Misrepresentation regarding work authorization or sponsorship need
at any stage of the hiring process will result in disqualification
from consideration, rescission of an employment offer, or
termination of employment.
Monday-Friday 8:00 - 5:00
Hourly Pay: $ - $ (based on experience)
Keywords: MI Windows and Doors, Riverside , Customer Care Coor I, Customer Service & Call Center , Temecula, California
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