Company: TC Industries Of Canada Company
Posted on: February 22, 2021
Lindberg/MPH is a leader in thermal processing products. We are
seeking energetic and talented contributors who are eager to join
our growing team! We offer great wages, benefits and working
conditions! Interested in learning more? Please visit our website
at: https://www.lindbergmph.com/careers/working-at-lindbergmph. We
are EOE AA M/F/Vet/Disability. Summary: Under the direction of the
Application Engineering Manager, the Application Engineer will
review requests, applications, and processes submitted by sales
and/or customers. They will perform design calculations (as
necessary), prepare cost estimations and generate quotations that
meet LMPH fiscal goals, company standards, applicable codes, and
the customer's specifications. Essential Duties and
Responsibilities: This list of duties and responsibilities is not
all inclusive and may be expanded to include other duties and
responsibilities as management may deem necessary from time to
- Work with customers, direct sales, and sales representatives to
discuss, refine, and ultimately sell standard and custom industrial
heat processing equipment.
- Interacts with the customer and/or sales staff to review
equipment specifications and customer requirements, and develop and
write equipment test specifications, performance requirements,
accurate cost estimates and accurate proposals/quotes.
- Works with sales representatives, sales support staff, and
customers to meet their thermal processing and/or automation
requirements through consultative design processes.
- Prepares budgetary pricing and abbreviated proposals when
requested to help qualify projects before investing greater
resources which would be required to generate a detailed proposal
with firm pricing.
- Generates detailed and accurate quotations/proposals with lead
times to allow customers to purchase equipment. Create and maintain
accurate and complete proposal templates.
- Determine accurate costs and ensure appropriate selling price
based off LMPH margin goals, or as directed otherwise by the
Director of Sales and/or President.
- Reviews quoted/shipped job margins and provides detailed
analysis on financials that have variances when requested.
- Confers with appropriate coworkers, including engineering and
production, to implement operating procedures and resolve system
- Confers with appropriate personnel in other departments, such
as marketing, legal, and engineering, to provide technical
- Process purchase orders in ERP (currently AS400/BPCS) system
and in Salesforce.
- Follow established communication process to notify internal
departments of order status and provide customers with sales order
- Develop working relationships with Engineering, Materials
Management, Production, and other departments to address and
resolve issues, as well as discussing potential projects to garner
assistance as needed to close orders.
- Participate in cross functional teams to address and resolve
manufacturing, design, and quality problems, and to ensure the
continuous improvement of processes and methods.
- Participates in meetings, seminars, trade shows, and training
sessions to stay apprised of new developments, technologies, and
- Occasionally travel to customer sites to review applications or
meet with local sales representative and/or Sales staff to discuss
projects with customers.
- Occasionally travel to trade shows for set-up/tear-down,
staffing booth, participate in demonstrations, etc.
- For projects handled direct (with no outside Sales
Representative or Direct Sales Person), the Application Engineer
will follow-up with the customer to confirm receipt of proposal,
address any questions or concerns, and actively sell the proposed
equipment meeting company standards, applicable codes, and customer
- Ensure conformance to codes and to company standards for
quality, profitability, and manufacturability.
- Stay current and informed of new developments in industry and
new parts or methods to improve products or product designs.
- Comply with all housekeeping procedures, quality standards, and
safety regulations. Requirements Education and/or Experience: High
school diploma or GED required. An Associate's or Bachelor's degree
from an accredited college or university, or two (2) or more years
of related experience and/or training; or equivalent combination of
education and experience is preferred. Emphasis on thermal dynamics
and/or metallurgy is preferred. Technical knowledge of the effects
of elevated temperatures (thermal loads, thermal expansion, and
material compatibility), hazard classifications, and psychometrics
is a plus. Mathematical Skills: Ability to add, subtract, multiply,
divide, and to make metric system conversions. Ability to work with
mathematical concepts for various calculations. Ability to apply
concepts such as fractions, percentages, ratios, and proportions to
practical situations. Ability to work with financial and regulatory
terms and documents as required. Reasoning Ability: Ability to
solve practical problems and deal with a variety of concrete
variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form. Ability to interpret a
variety of instructions furnished in written, oral, diagram, or
schedule form. Ability to meet deadlines in a timely manner without
constant supervision Language Skills: Ability to be able to learn
how to read, analyze and interpret technical specifications,
customer specifications, blueprints/drawings, governmental
regulations, general business periodicals, professional journals,
technical procedures, etc. Ability to write accurate proposals and
related documentation, reports, business correspondence, and
procedure manuals. Ability to effectively present information,
respond to questions, and communicate effectively with customers,
clients, sales representatives, groups of managers, vendors, and
other employees of the Company. Computer Skills: Salesforce,
Microsoft Office software suite (Word, Excel, Access, PowerPoint,
OneNote, Outlook), Google Workspace (Gmail, Calendar, Meet, Chat,
Drive, Docs, Sheets, Slides), ERP (order processing) systems and
AutoCAD or SolidWorks. Certificates, Licenses, Registrations:
--This job requires no certificates, licenses, or registrations.
Other Skills/Abilities: The ideal candidate will possess a basic
understanding of mechanical, electrical, and other subassemblies
Work Environment: The work environment characteristics described
here are representative of those an employee encounters while
performing the essential functions of this job. The noise level in
the office work environment is usually quiet to moderate. Physical
Demands: The physical demands described here are representative of
those that must be met by the employee to successfully perform the
essential functions of the job. While performing the duties of the
job, the employee is frequently required to sit; use hands to
handle or touch objects, tools, or controls; talk; and hear. The
employee is occasionally required to stand, walk, reach above
shoulders, climb, balance, stoop, kneel, crouch, or crawl. The
employee must occasionally lift up to twenty-five (25) pounds.
Specific vision abilities required in this job include close
vision, color vision, depth perception, and the ability to adjust
focus. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. Basic Core
- Customer Service - Manages difficult or emotional customer
situations; Responds promptly to customer needs; Solicits customer
feedback to improve service; Responds to requests for service and
assistance; Meets commitments.
- Interpersonal Skills - Focuses on solving conflict, not
blaming; Maintains confidentiality; Listens to others without
interrupting; Keeps emotions under control; Remains open to others'
ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in
positive or negative situations; listens and gets clarification;
Responds well to questions; Demonstrates group presentation skills;
Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits
work for spelling and grammar; Varies writing style to meet needs;
Presents numerical data effectively; Able to read and interpret
- Teamwork - Positive attitude; Balances team and individual
responsibilities; Exhibits objectivity and openness to others'
views; Gives and welcomes feedback; Contributes to building a
positive team spirit; Puts success of team above own interests;
Able to build morale and group commitments to goals and objectives;
Supports everyone's efforts to succeed.
- Leadership - Exhibits confidence in self and others; Inspires
and motivates others to perform well; effectively influences
actions and opinions of others; Accepts feedback from others; Gives
appropriate recognition to others.
- Quality Management - Looks for ways to improve and promote
quality; Demonstrates accuracy and thoroughness.
- Organizational Support - Follows policies and procedures;
Completes administrative tasks correctly and on time; supports
organization's goals and values; Benefits organization through
outside activities; Supports affirmative action and respects
- Motivation - Sets and achieves challenging goals; Demonstrates
persistence and overcomes obstacles; Measures self against standard
of excellence; Takes calculated risks to accomplish goals.
- Planning/Organizing - Prioritizes and plans work activities;
Uses time efficiently; Plans for additional resources; Sets goals
and objectives; Organizes or schedules other people and their
tasks; Documents conversations and agreements in proper areas as
directed; Develops realistic action plans.
- Professionalism - Approaches others in a tactful manner; Reacts
well under pressure; Treats others with respect and consideration
regardless of their status or position; Accepts responsibility for
own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for
ways to improve and promote quality; Applies feedback to improve
performance; Monitors own work to ensure quality.
- Quantity - Meets productivity standards; Completes work in
timely manner; Strives to increase productivity; Works
- Safety and Security - Observes safety and security procedures;
Determines appropriate action beyond guidelines; Reports
potentially unsafe conditions; Uses equipment and materials
- Adaptability - Adapts to changes in the work environment;
Manages competing demands; Changes approach or method to best fit
the situation; Able to deal with frequent change, delays, or
Keywords: TC Industries Of Canada Company, Riverside , Applications Engineer, Engineering , Riverside, California
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