Applications Engineer

Company: TC Industries Of Canada Company
Location: Riverside
Posted on: February 22, 2021

Job Description:

Lindberg/MPH is a leader in thermal processing products. We are seeking energetic and talented contributors who are eager to join our growing team! We offer great wages, benefits and working conditions! Interested in learning more? Please visit our website at: https://www.lindbergmph.com/careers/working-at-lindbergmph. We are EOE AA M/F/Vet/Disability. Summary: Under the direction of the Application Engineering Manager, the Application Engineer will review requests, applications, and processes submitted by sales and/or customers. They will perform design calculations (as necessary), prepare cost estimations and generate quotations that meet LMPH fiscal goals, company standards, applicable codes, and the customer's specifications. Essential Duties and Responsibilities: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Work with customers, direct sales, and sales representatives to discuss, refine, and ultimately sell standard and custom industrial heat processing equipment.
• Interacts with the customer and/or sales staff to review equipment specifications and customer requirements, and develop and write equipment test specifications, performance requirements, accurate cost estimates and accurate proposals/quotes.
• Works with sales representatives, sales support staff, and customers to meet their thermal processing and/or automation requirements through consultative design processes.
• Prepares budgetary pricing and abbreviated proposals when requested to help qualify projects before investing greater resources which would be required to generate a detailed proposal with firm pricing.
• Generates detailed and accurate quotations/proposals with lead times to allow customers to purchase equipment. Create and maintain accurate and complete proposal templates.
• Determine accurate costs and ensure appropriate selling price based off LMPH margin goals, or as directed otherwise by the Director of Sales and/or President.
• Reviews quoted/shipped job margins and provides detailed analysis on financials that have variances when requested.
• Confers with appropriate coworkers, including engineering and production, to implement operating procedures and resolve system malfunctions.
• Confers with appropriate personnel in other departments, such as marketing, legal, and engineering, to provide technical information.
• Process purchase orders in ERP (currently AS400/BPCS) system and in Salesforce.
• Follow established communication process to notify internal departments of order status and provide customers with sales order acknowledgment.
• Develop working relationships with Engineering, Materials Management, Production, and other departments to address and resolve issues, as well as discussing potential projects to garner assistance as needed to close orders.
• Participate in cross functional teams to address and resolve manufacturing, design, and quality problems, and to ensure the continuous improvement of processes and methods.
• Participates in meetings, seminars, trade shows, and training sessions to stay apprised of new developments, technologies, and components.
• Occasionally travel to customer sites to review applications or meet with local sales representative and/or Sales staff to discuss projects with customers.
• Occasionally travel to trade shows for set-up/tear-down, staffing booth, participate in demonstrations, etc.
• For projects handled direct (with no outside Sales Representative or Direct Sales Person), the Application Engineer will follow-up with the customer to confirm receipt of proposal, address any questions or concerns, and actively sell the proposed equipment meeting company standards, applicable codes, and customer specifications.
• Ensure conformance to codes and to company standards for quality, profitability, and manufacturability.
• Stay current and informed of new developments in industry and new parts or methods to improve products or product designs.
• Comply with all housekeeping procedures, quality standards, and safety regulations. Requirements Education and/or Experience: High school diploma or GED required. An Associate's or Bachelor's degree from an accredited college or university, or two (2) or more years of related experience and/or training; or equivalent combination of education and experience is preferred. Emphasis on thermal dynamics and/or metallurgy is preferred. Technical knowledge of the effects of elevated temperatures (thermal loads, thermal expansion, and material compatibility), hazard classifications, and psychometrics is a plus. Mathematical Skills: Ability to add, subtract, multiply, divide, and to make metric system conversions. Ability to work with mathematical concepts for various calculations. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to work with financial and regulatory terms and documents as required. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to meet deadlines in a timely manner without constant supervision Language Skills: Ability to be able to learn how to read, analyze and interpret technical specifications, customer specifications, blueprints/drawings, governmental regulations, general business periodicals, professional journals, technical procedures, etc. Ability to write accurate proposals and related documentation, reports, business correspondence, and procedure manuals. Ability to effectively present information, respond to questions, and communicate effectively with customers, clients, sales representatives, groups of managers, vendors, and other employees of the Company. Computer Skills: Salesforce, Microsoft Office software suite (Word, Excel, Access, PowerPoint, OneNote, Outlook), Google Workspace (Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides), ERP (order processing) systems and AutoCAD or SolidWorks. Certificates, Licenses, Registrations: --This job requires no certificates, licenses, or registrations. Other Skills/Abilities: The ideal candidate will possess a basic understanding of mechanical, electrical, and other subassemblies Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the office work environment is usually quiet to moderate. Physical Demands: The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is frequently required to sit; use hands to handle or touch objects, tools, or controls; talk; and hear. The employee is occasionally required to stand, walk, reach above shoulders, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift up to twenty-five (25) pounds. Specific vision abilities required in this job include close vision, color vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Basic Core Competencies:
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork - Positive attitude; Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
  • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
  • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Documents conversations and agreements in proper areas as directed; Develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Keywords: TC Industries Of Canada Company, Riverside , Applications Engineer, Engineering , Riverside, California