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Community Solutions Engineer

Company: SPECTRUM
Location: Riverside
Posted on: January 12, 2022

Job Description:

JOB SUMMARYAs part of the Spectrum Community Solutions Operations team, the Engineer supports pre-sale and costing activities, evaluating capital and ROI models while analyzing customers' networking requirements for High Speed Data, Wi-Fi, and Video. The Engineer reviews and proposes strategic network solutions that cost effectively meet the customers' needs today and in the future. MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience. Interface with various internal teams to gather capital requirements and architecture designs pre-sale for all Spectrum Community Solutions opportunities. Engineer and design strategic High Speed Data, Wi-Fi, and Video, delivery protocol to produce a robust, cost effective strategic networking solution for Spectrum Community Solutions. Understand and present ROI Models and multi-product bundling solutions through integrated network designs and architecture. Plan and execute with peer group Engineers as well as cross-functional Engineering Operations, Network Operations, and Field Operations teams as needed. Also assists in the development and documentation of technical standards. Communicate with Customers directly and indirectly, through the Sales organization, to understand prospective customers' current network situations, perform needs analyses, and produce strategic, cost-effective network bids and solutions. Minimize or alleviate prospects' perceived risks in regard to the buying decision. Available as a resource to existing clients for information, service support, or other needs. Focus on Fiber and Coax opportunities for Senior Living, Student Housing, Military Housing, Recreation Vehicle Parks, Boat Marina's and Traditional MDU. Work with other providers of equipment or services, including Spectrum cable engineering and system engineers, to develop winning solutions to customer's data, and video network requirements. Maintain current knowledge of industry and emerging technology trends within the telecommunications industry and assist in the training of Major Account Managers and Account Executives on technical issues. Mentor Engineers, and Associates as requested. Perform other duties as requested. REQUIRED QUALIFICATIONSSkills/Abilities and Knowledge Ability to read, write, speak and understand EnglishDeep knowledge of networking technologies required as the basis for making assessments of the future requirements of Spectrum products and the needs of our customersDeep knowledge of LAN/WAN networking and IP address management technology and designAbility to prioritize, organize effectively and handle multiple projects and tasksAbility to develop clear and concise spreadsheet costing modelsAbility to effectively present and explain technical solutions to customers and sales staffKnowledge of cable television products and servicesBasic knowledge of RF systems, including wireless data transport technologies, needed to design solutions to meet the requirements of the opportunities they are supportingBasic knowledge of the following technologies needed to design solutions to meet the requirements of opportunities the Operations Engineer is supportingNetwork design principles including VLAN implementation, sub-netting, spanning tree, VLAN trunking and inter-VLAN routingIP routing protocols including RIPv2, EIGRP, OSPF, ISIS and BGPVideo technologies, ranging from Analog and QAM based, to Pro:Idiom and future deploymentsTDM services including T1/E1, T3/E3, OCx circuits and Frame RelayTelephone network design and service delivery, including VoIPGeneral knowledge with carrier and MSO interconnections, Central Office collocation, and interconnections and facilitating NOC to NOC relationships EducationBachelor's degree (BA/BS) from a four (4) year college or university in Engineering, Computer Science, or related fieldIndustry recognized certifications such as CCNA, CCNA - Wireless, CCDA or equivalent Related Work Experience Number of YearsNetwork Engineering/ Administrator experience, Network Sales Engineering experience 5+Designing IP Networks to deliver Voice/Video/Data, including Optical Transport Technologies (CWDM, DWDM, Wavelengths) and frame relay or ATM networks 5+ WORKING CONDITIONS Office Environment EOECharter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability SSU301 299773-1 299773BR

Keywords: SPECTRUM, Riverside , Community Solutions Engineer, Engineering , Riverside, California

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