Community Solutions Engineer
Posted on: May 10, 2022
As part of the Spectrum Community Solutions Operations team, the
Engineer supports pre-sale and costing activities, evaluating
capital and ROI models while analyzing customers' networking
requirements for High Speed Data, Wi-Fi, and Video. The Engineer
reviews and proposes strategic network solutions that cost
effectively meet the customers' needs today and in the future.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience.
Interface with various internal teams to gather capital
requirements and architecture designs pre-sale for all Spectrum
Community Solutions opportunities.
Engineer and design strategic High Speed Data, Wi-Fi, and Video,
delivery protocol to produce a robust, cost effective strategic
networking solution for Spectrum Community Solutions.
Understand and present ROI Models and multi-product bundling
solutions through integrated network designs and architecture.
Plan and execute with peer group Engineers as well as
cross-functional Engineering Operations, Network Operations, and
Field Operations teams as needed. Also assists in the development
and documentation of technical standards.
Communicate with Customers directly and indirectly, through the
Sales organization, to understand prospective customers' current
network situations, perform needs analyses, and produce strategic,
cost-effective network bids and solutions.
Minimize or alleviate prospects' perceived risks in regard to the
buying decision. Available as a resource to existing clients for
information, service support, or other needs.
Focus on Fiber and Coax opportunities for Senior Living, Student
Housing, Military Housing, Recreation Vehicle Parks, Boat Marina-'s
and Traditional MDU.
Work with other providers of equipment or services, including
Spectrum cable engineering and system engineers, to develop winning
solutions to customer's data, and video network requirements.
Maintain current knowledge of industry and emerging technology
trends within the telecommunications industry and assist in the
training of Major Account Managers and Account Executives on
Mentor Engineers, and Associates as requested.
Perform other duties as requested.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Deep knowledge of networking technologies required as the basis for
making assessments of the future requirements of Spectrum products
and the needs of our customers
Deep knowledge of LAN/WAN networking and IP address management
technology and design
Ability to prioritize, organize effectively and handle multiple
projects and tasks
Ability to develop clear and concise spreadsheet costing models
Ability to effectively present and explain technical solutions to
customers and sales staff
Knowledge of cable television products and services
Basic knowledge of RF systems, including wireless data transport
technologies, needed to design solutions to meet the requirements
of the opportunities they are supporting
Basic knowledge of the following technologies needed to design
solutions to meet the requirements of opportunities the Operations
Engineer is supporting
Network design principles including VLAN implementation,
sub-netting, spanning tree, VLAN trunking and inter-VLAN
IP routing protocols including RIPv2, EIGRP, OSPF, ISIS and BGP
Video technologies, ranging from Analog and QAM based, to Pro:Idiom
and future deployments
TDM services including T1/E1, T3/E3, OCx circuits and Frame
Telephone network design and service delivery, including VoIP
General knowledge with carrier and MSO interconnections, Central
Office collocation, and interconnections and facilitating NOC to
Bachelor's degree (BA/BS) from a four (4) year college or
university in Engineering, Computer Science, or related field
Industry recognized certifications such as CCNA, CCNA -- Wireless,
CCDA or equivalent
Related Work Experience Number of Years
Network Engineering/ Administrator experience, Network Sales
Engineering experience 5+
Designing IP Networks to deliver Voice/Video/Data, including
Optical Transport Technologies (CWDM, DWDM, Wavelengths) and frame
relay or ATM networks 5+
Charter Communications is an Equal Opportunity Employer -
#LI-CV1 SSU301 299773-1 299773BR
Keywords: SPECTRUM, Riverside , Community Solutions Engineer, Engineering , Riverside, California
Didn't find what you're looking for? Search again!