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Home Care Case Manager

Company: Home Care Assistance
Location: Riverside
Posted on: March 22, 2020

Job Description:

Home Care Assistance is seeking a Client Care Manager to join our Riverside, CA team . The Client Care Manager will speak to prospective clients to educate them on our services, conduct in-home assessments with seniors and/or their families to sign them on for services, perform ongoing care management & communication with our clients for assured high quality services, represent our local office at community events, uphold our company values and high standards of care and make sure that our team of employees, clients and referral-based contacts are all satisfied with our services. Responsibilities of this position include: Answering calls from referral sources, prospective clients and/or their family members, and existing clients and employees. This requires a 24/7 presence with a high level of accountability and a work cell phone will be provided Responding to prospective client inquiries, providing them with information, and conducting follow-up and other client development activities to generate new clients within the service area. Conducting assessments with prospective clients, addressing their questions and concerns, building relationships with their families and converting them onto active service with the organization. Providing extra support for new client cases, including home visits during the first caregiver schedule Coordinating with Staffing Managers to ensure that clients' needs are being met and concerns are addressed in a satisfactory manner. Supporting ongoing client retention through hands-on attention, client appreciation initiatives and relationships with the clients and their families. Working with referral sources to ensure strong communication and satisfaction, including making presentations to local organizations, fiduciaries, Trust Officers, physician/health care groups, etc. Providing after-hours support for our clients, referral partners and prospective clients (including evenings and weekends) - this support may include e-mail, telephone and/or home visits. What you'll bring: Your passion for health and elder care Prior client management, sales and or marketing experience, preferably in the health/home care industry Thrive in an independent, self-motivated environment Great at building and maintaining relationships Excellent written and oral communication skills Superb follow up skills Be team oriented and comfortable collaborating with other staff Tech savvy Professionalism and the ability to grow our business Perks of being on our Team: Opportunity to be a part of an Award Winning and Growing company Competitive base salary commission 401k with industry leading company match Health Benefits Company paid life insurance PTO and sick days Company sponsored cellphone and laptop Supportive, fun, team environment and more

Keywords: Home Care Assistance, Riverside , Home Care Case Manager, Executive , Riverside, California

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