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UCPath Executive Director

Company: University of California - UC Path Center
Location: Riverside
Posted on: October 15, 2020

Job Description:

To officially apply you must submit your resume and cover letter to UCPath@heidrick.com

The Executive Director position will oversee all areas of the UCPath Center - customer service, processing, operations, and support teams. As the leader, this position holds ultimate accountability for the service center's operations, performance, and service delivery. This position is responsible for key management processes including, but not limited to planning, budgeting, resource management, and talent management. This individual will lead the transformation from a rapidly growing start-up organization, to stabilization and optimization of UCPath Center operations.

The Executive Director will maintain strong working relationships with campus business leaders and with UC policy experts located in the UC Office of the President. In addition, the Executive Director will regularly interact and communicate with the UCPath Advisory Board made up of a cross section of functional representatives from the campuses and medical centers. The purpose of the board is to provide customer input to key strategic operating decisions that impact services.

Key Responsibilities

* Establishes relationships with campus, medical center, and UCOP leaders (customers) at the highest level to ensure that service delivery requirements are understood, and quality services are delivered.
* Provides leadership to the organization and enhances the team's capabilities; establishes and maintains an effective team environment with a strong accountability for customer service.
* Drive performance, productivity and efficiency in the center through clear-cut plans and periodic reviews.
* Actively markets services and procures additional work from UC locations to leverage centralized resources and reduce the overall cost of HR and payroll service delivery.
* Leads all senior level hiring efforts; develops and implements strategies to attract and maintain a highly skilled and engaged leadership team by diagnosing capability gaps, recruiting, selecting, and developing talent.
* Leads the UCPath Center's strategic planning process and evaluates opportunities for creating a more effective, customer-focused center.
* Refines and communicates the vision and mission of the UCPath Center to the greater University of California community.
* Accountable for managing the budget of the UCPath; works with leadership team to introduce financial controls and maintains financial discipline.
* Promotes and supports institutional policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application.
* Ensures compliance with all contractual and grant requirements for all applicable State & Federal agencies.

The position is located at the UCPath Center in Riverside, California.

Pivotal & Experience and Expertise

* Service Center Leadership -- 8-10 years of experience delivering service center-based solutions in the HR, payroll and/or benefits space in a senior management capacity managing complex customer service centers/call centers (both incoming and outgoing).
* Strategic Partnership -- Past experience creating solutions and developing win-win partnerships with internal work teams and external organizations and/or complementary businesses in a complex, highly consensus-driven environment. Experience in higher education preferred but not required.
* Operational Excellence -- Experience leading complex, scaled service centers with a focus on operational effectiveness, efficiency and customer experience. Experience developing tech-enabled capabilities, delivering on customer expectations and implementing continuous improvement strategies.
* Team Leadership -- Previous success building and managing high performing teams in a dispersed work environment. Experience leading teams in a remote work environment preferred.
* HR/Payroll Expertise -- Strong working knowledge of best practices in HR/Payroll services operations management. Deep understanding of an HR Services environment including all facets of HR and payroll customer service and transaction processing.

Leadership Capabilities

* Puts Customers First - Understands their needs, creates distinctive values, and builds meaningful relationships.
* Shape Strategy - Envisions a compelling future by anticipating and interpreting market changes, from which clear strategic priorities and choices can be made.
* Inspire & Influence -- Builds powerful relationships, help others find meaning and purpose in their work, and inspires those around them through energetic engagement.
* Build Talent & Teams - Builds and harnesses highly talented, diverse teams, coaches and develops others, understands team dynamics, and strengthens the overall capability of the organization.
* Drive for Results - Coordinates execution by setting appropriate pace: Evokes ownership and accountability, streamlines processes/structure, and reallocates resources quickly and flexibly.
* Disrupt & Challenge -- Continually looks for ways to change things for the better by challenging conventional ways of thinking and discovering creative possibilities.
* Lead Innovation -- Experiment and collaborate across boundaries, create environments that encourage experimentation, scale and invest in new ideas.

Agility and Potential

* Foresight - Ability to simplify complex problems, develop creative solutions, and thinking dexterity.
* Learning - Self-awareness, curious, open-minded, courageous.
* Adaptability - Authenticity, empathy, and ability to flex and transform.
* Resilience - Persist and sustain energy in the face of challenges.

Culture Impact

* Champion Diversity -- A deep commitment to diversity and inclusion.
* Build Consensus - Ability to lead in a collaborative, consensus-driven environment, promoting the exchange of information among project team members.
* Transparency - A problem solver who works with urgency and transparency to evaluate options, implement solutions and own the results.


* Bachelor's Degree is a requirement; an appropriate graduate degree is preferred.

To officially apply you must submit your resume and cover letter to UCPath@heidrick.com

Initial screening of applicants will begin immediately and continue until the position is filled. UCPath will be assisted in this effort by Joe Haberman and Olivia Janowicz of Heidrick & Struggles.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: University of California - UC Path Center, Riverside , UCPath Executive Director, Executive , Riverside, California

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