Sr Manager, Store Operations
Company: Spectrum
Location: Riverside
Posted on: June 22, 2022
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Job Description:
Job SummaryThe Senior Manager Store Operations is responsible
for implementation of field-level execution of key strategic
initiatives to support the achievement of wireless performance
objectives, increase profitability, quality, knowledge and revenue
growth of mobile across assigned region. Launch wireless process
innovations that result in enhanced delivery of a quality customer
experience, increased knowledge of products/services and support
the growth of the business. This position's key focus will be
assisting leadership in implementing and executing the Spectrum
Stores Mobile Strategy.Major Duties And ResponsibilitiesResponsible
for managing mobile store build-outs, staff readiness and back of
the house store operations, including inventory management for all
wireless devices and accessories and the POS System.Ensures
alignment with leadership in the execution of mobile and BAU
strategies and manages the coordination of continuous business
process improvements to enhance the customer experience and achieve
increased sales, revenue and retention.Develops, manages and
communicates overall operational plans, strategies and matrix
requirements to field leaders and monitors and evaluates
results.Partners with store management, corporate store operations
and other cross-functional teams, including logistics and warehouse
to implement mobile operations standards and ensure supporting
tools, technologies and accessories are in place to enable
employees to meet and exceed performance standards.Ensures programs
are in place to meet the mobile merchandising expectations at all
stores within scope of responsibility.Proactively and consistently
evaluates mobile standards and policies against business results,
employee and customer feedback. Implements best practices in
process improvement programs.Creates end-to-end operational plans.
Assists in managing mobile project milestones and deliverables and
change requests that support business goals in collaboration with
store management. Develops and utilizes appropriate tools in
support of project tracking.Delivers progress reports, proposals,
requirements, documentation and presentations as necessary to
effectively communicate wireless strategies and tactics to team
members and stakeholders in a transparent manner.Participates in
project post mortems and provides recommendations to identify areas
of opportunities for future improvements.Creates an environment of
continuous learning and development where employees are able to
enhance their skills in a wireless sales environment and maximize
their potential through coaching, training and objective
performance management.Ensures all store employees within span of
control are trained and manages strict enforcement of all company
policies and procedures.Performs other duties as requested by
leadership.Required QualificationsSkills/Abilities and
Knowledge
Keywords: Spectrum, Riverside , Sr Manager, Store Operations, Executive , Riverside, California
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