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Business Control Manager

Company: Bank of America Corporation
Location: Riverside
Posted on: September 22, 2022

Job Description:

Job Description:

The candidate will support the Preferred Banking Supervision & Controls organization to create a best-in-class overall client experience and risk controls environment. The role will focus on providing a high level of service to clients & internal partners, mitigating risk, and supporting controls across the line of business and Enterprise.

Key Responsibilities

* Operational errors that result in an operational loss are subject to Enterprise reporting requirements. As a result, these operational losses require a manual post mortem review to help mitigate and eliminate risk and operational losses, including but not limited to gap analysis, identification of remediation opportunities, and submission into the Enterprise system of record (i.e. ORCIT). Operational losses are also tracked versus the specific line of business risk appetite or loss forecast.
* Assist with routine and Ad Hoc reporting (i.e. Op Loss), projects, training, and trend identification as they relate to Operational Losses and Risk Appetite.
* Partner with key business stakeholders across Preferred Banking, Consumer Investments FLU's, as well as, other Enterprise partners from Fraud Strategy, Fraud Risk, Market Risk (i.e. Trade Corrections, System Outages), Credit Risk (i.e. Overdraft), and Finance.
* Support additional Business Controls Platform Risk related processes, including: Fraud Management, Preferred Op Loss, and Credit related losses..
* Utilize data to help identify trends and specify areas of improvements/solutions to mitigate operational risk.
* Establish communication forums with internal clients and business partners, identify opportunities to improve internal processes, and enhance the client experience.
* Establish action plans for short-term & long-term tactical and strategic initiatives/projects to help mitigate future risks.

The candidate will be comfortable navigating a complex organization while developing relationships that are necessary to achieve client resolution. The desired candidate will possess a committed focus on meeting client needs and always exceeding expectations.

Assist in the execution of internal control discipline and operational excellence within a LOB or ECF. Execute LOB/ECF specific processes and tools to drive adherence to enterprise-wide Standards. Support the implementation of QA/QC processes within the LOB/ECF through ongoing monitoring and testing of controls. Identify issues and/or control improvements for remediation, whilst assisting in building out actions plans and milestones. Acts as an ambassador of the risk culture. Develop and direct staff. Incumbents typically have over 8+ years of risk management and LOB/ECF experience.

Required Skills:

Understanding of Financial Center business and clients

* Demonstrates leadership, leading through change and process improvements to deliver results
* Strong analytical capability to drive root cause analysis, demonstrate attention to detail, deliver concise and value added reporting & updates to Leadership
* Demonstrates strong problem solving, follow up skills and ability to escalate and gain resolution as needed
* Self-starter able to work independently, with minimal oversight and guidance
* Ability to quickly develop subject matter expertise across a broad spectrum of issues
* Strong organization skills, including the ability to manage multiple responsibilities, prioritize and meet deadlines
* Strong communication and presentation skills
* 3 or more years work experience in financial services
* Must be proficient in MS Excel, Word
* Knowledge of Microsoft PowerPoint, Excel, and other Office Suite products


1st shift (United States of America)

Hours Per Week:


Keywords: Bank of America Corporation, Riverside , Business Control Manager, Executive , Riverside, California

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