Assistant Branch Manager (Riverside)- $1000 Sign On Incentive
Company: Wescom Central Credit Union
Location: Riverside
Posted on: January 14, 2023
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Job Description:
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applicationCurrent Wescom Employees: Please visit the Career Center
in Workday to search and apply for a current job opening.We value
and rely on the unique talents and contributions of our employees
to absolutely excel in member engagement by Delivering Signature
Experience.Exempt: The annual base salary range for this role is:
$73,273-$117,238.POSITION SUMMARY:Serves as an integral part of the
branch management team by delivering exceptional member and team
member experiences, managing risk, supporting growth, and providing
oversight to the operations of a branch in a complex environment to
support the Credit Union's strategic initiatives. Creates a work
environment where staff consistently focuses on delivering the
Wescom Experience. Fosters a culture within the branch that
reinforces member service, teamwork and collaboration, financial
discipline, operational integrity, process improvement and
efficiency. Models desired behaviors and promotes optimal member
engagement and new member onboarding by promoting the use of the
Building Member Connections Model. Motivates staff, reinforces
relationship building and referral activity for achievement of
branch growth goals, including engaging new and existing members to
deepen their relationship with the Credit Union.Supports Branch
Manager with team member development through formal and informal
observations, routine one on ones, and skills practices to achieve
organizational objectives and strategic initiatives including
developing long term member relationships. Assumes responsibility
for all branch functions in the absence of the Branch Manager.
Performs ongoing employee development through desired career
pathing options. Ensures staff is proficient in using and
demonstrating all changing technology available to members
including but not limited to mobile and online banking
services.Supports the organization's strategic objectives by
communicating and tracking goals that are specific, measurable,
attainable and timely. Leads staff to achieve assigned goals, and
coaches/reviews performance accordingly. Communicates production
and referral expectation for consumer loan products, membership
growth, insurance services (WIS and WFS), investment services
(WFS), home equity products and first mortgage products.
Responsible for proactively resolving escalated member inquiries
and problems at the first point of contact. Oversees activities
with staff that support teamwork and collaboration throughout the
organization.Responsible for driving membership growth by
demonstrating leadership presence within their community
representing the credit union's commitment to helping Southern
Californians build better lives. Participates in the business
development efforts including developing relationships with local
businesses for Select Employee Group (SEG) opportunities as well as
participating in community events.ESSENTIAL POSITION
FUNCTIONS:Consistently provides a high level of service and is
committed to increasing member satisfaction. Demonstrates adherence
to the Branch Service Standards in addition to enforcement and
modeling of our Mission Statement, Core Values and Team Attributes.
Assumes personal accountability for maintaining high service
standards and operational excellence throughout the branch.
Promotes advocacy and takes personal responsibility to ensure that
member issues are handled expeditiously. Focuses on delivering
Signature Experiences and achieving successful results in the
Member Experience Surveys. Creates an environment that supports
teamwork, collaboration, innovation, strategic thinking and
personal accountability within the branch and
organization.Exercises sound judgement when processing member
transactions and provides approvals for various day-to-day
transactions including, but not limited to:Check approvals, check
hold decisions, cash verification/approvals, and transaction
overrides.Conducts loan quality reviews and provides
approvals.Deposits, withdrawals, payments and transfers.Answers
member inquiries and provides information in accordance with
CreditUnion policies and procedures.Remains proficient in the legal
aspects of accounts (e.g. trusts, fiduciary accounts, Power of
Attorneys, etc.).Provides service as Notary PublicProvides
operational support and acts as a resource for staff regarding
policies and procedures.Manages branch staff, directs management
activities and provides support to the Operations Supervisor.
Participates in establishing performance goals in alignment with
organizational objectives, allocating resources, and assessing
performance of staff.Effectively manages and adjusts to swiftly
changing priorities, product and service offerings and new
technology and operational systems. Ensures staff knowledge is
current and applied. Ensures staff knowledge is applied through
following the directed career pathing, ongoing compliance training,
product presentations, and staff meetings. Develops and manages
employee schedules.Supports Branch Manager in selecting, coaching,
evaluating and developing branch staff; focuses on career pathing
of staff; oversees training in the areas of member service,
products and services, operations, and interpersonal skills.
Ensures training objectives are met, including regulatory training,
and Wescom University core curriculum is completed by all
employees. Ensures that licensed and registered employees actively
maintain their licensing/registration and complete all required
training curriculum. Ensures quality of service through random
Member Experience Surveys.Partners and collaborates with key
business units such as WIS, WFS, Consumer Lending, Real Estate,
Risk Management, Deposit Operations, Account Services, Card
Services, etc.Participates in the development of staff's goals for
service, growth, and Wescom's Strategic initiatives. Coaches staff
to achieve growth through needs-based sales and service skills to
match services to member needs. Models behavior for staff to ensure
optimal member engagement, a migration to appropriate delivery
channels, and make referrals for insurance services, investment
services and real estate services.Partners and collaborates with
Branch Administration on business development efforts including but
not limited to developing relationships with local businesses and
communities they serve.Attracts new members and manages member and
account retention with an emphasis on engagement. Ensures staff
efforts are focused on achieving goals and aligned with Wescom's
strategic objectives. Works collaboratively with Branch Manager to
administer the branch budget and ensure expense control in all
controllable areas including but not limited to salaries, overtime
and suppliesRequires knowledge of consumer lending and home equity
products as well as experience with the loan origination process,
including application processing, pricing, documentation,
disclosures, and quality control and funding. Identifies lending
growth opportunities and manages staff's activities and tracking.
Must complete all required lending training.Ensures branch
compliance with audit and security standards, policies and
procedures, loss prevention measures and the safeguarding of Credit
Union assets. Performs routine audits of negotiable instruments as
well as review and balancing of assigned GL reconcilements. Ensures
quality control of memberships opened and loans funded at the
branch. Maintains confidentiality of Credit Union and member
records.Communicates well both verbally and in writing, effectively
shares information and ideas with others, and demonstrates good
listening skills. Must have effective interpersonal skills in order
to maintain positive and productive working relationships with
others.Attends required meetings as well as conducts branch staff
meetings, as needed. May participate in in-house training,
self-studies and outside seminars and classesEnsures that the
physical environment of the branch is maintained according to
Wescom standards. Ensures individual appearance and demeanor
reflects the desired level of professionalism, and holds staff
accountable for same.Maintains good attendance and punctuality in
adherence with Wescom policy.EDUCATION, EXPERIENCE, SKILLS AND
ABILITIES:Bachelor's Degree and previous supervisory experience in
a financial institution is preferred.Ability to demonstrate
analytical skills; strong communication skills, both written and
oral; ability to quickly embrace change and effectively lead others
through change; consistently demonstrates professionalism; ability
to work in a fast paced environment; ability to work well with
others and be a team player; and ability to be creative, productive
and goal oriented. Must be detail oriented with strong
organizational skills.Must be proficient in job related technology
applications including the Credit Union's operating system and
lending system.REGISTRATION:Nationwide Mortgage Licensing System
(NMLS) registration is required and must be maintained for all
Branch Mortgage Loan Originators. Maintain licensing as Notary
Public.COMPUTER SKILLS:Proficient in Microsoft Applications (Word,
Excel, PowerPoint, Outlook). Must be proficient in technology
applications including the Credit Union's operating system and
specialized software required for performance of position. Must
maintain proficiency in using and demonstrating all technology
available to members including but not limited to mobile and online
banking servicesMATHEMATICAL SKILLS:Ability to add, subtract,
multiply and divide in all units of measure, using whole numbers,
common fractions and decimals. Ability to compute rates, ratios and
percentages and to draw and interpret bar graphs.PHYSICAL
DEMANDS:The physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. While performing the duties of
this job, the employee is frequently required to stand; walk; sit;
use hands to finger, handle or feel; reach with hands and arms,
climb or balance, stoop kneel, crouch, crawl; talk or hear and
taste or smell. The employee must occasionally lift and/or move up
to 25 pounds. Vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth
perception and ability to adjust focus.WORK ENVIRONMENT:The work
environment characteristics described here are representative of
those an employee encounters while performing functions of this
job.The noise level in the work environment is moderately quiet. It
is a non-smoking environment.The above job requirements are
representative of minimum levels of knowledge, skills and
abilities. The marginal functions have not been included.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.This job
description in no way implies that these are the only duties to be
performed. An employee will be required to follow any other
job-related instructions and duties as requested by management.
Keywords: Wescom Central Credit Union, Riverside , Assistant Branch Manager (Riverside)- $1000 Sign On Incentive, Executive , Riverside, California
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