Center Operations Manager

Company: Accel Therapies
Location: Riverside
Posted on: September 14, 2023

Job Description:

Hi there! We're looking for a smart, energetic Center Operations Manager to join our team. As the Center Operations Manager, you'll be the go-to person for managing all aspects of our center's operations. From taking care of our amazing clients to supporting our dedicated staff and ensuring everything runs smoothly day-to-day, you'll play a crucial role in providing top-notch therapy services to our kiddos and families. You'll work closely with the Center Director and also interface with therapists, other administrators, and families. -What responsibilities can you expect? -Client Management

• Conduct outreach, manage relationships with our local network of providers, and get the word out about our center and services!
• Articulate the value of our services to interested potential clients, answer their questions and meet them where they're at, and help them get excited about our program.
• Roll out the red carpet for clients in the assessment phase and keep open lines of communication with families, addressing their concerns and providing progress updates.
• Handle client scheduling like a pro, making sure our therapy resources are used effectively and services are delivered on time.
• Always keep an eye on client satisfaction, implementing improvements and addressing any issues or complaints promptly.Staff Supervision and Development
  • Work directly with our centralized recruiting and people management teams to recruit, hire, and train a dream team of ABA therapists and support staff.
  • Provide ongoing support, coaching, and feedback to help our therapists grow and excel in their roles.
  • Develop exciting professional development programs to enhance staff skills and keep them up to date with the latest ABA therapy practices.
  • Conduct regular performance evaluations and help our team members advance in their careers.Operational Efficiency
    • Implement existing operational policies and procedures that keep our center running smoothly day in and day out.
    • Optimize the utilization of therapy resources, including assessment tools, materials, and equipment.
    • Manage the center's budget, making sure we're mindful of expenses while still delivering top-quality services.
    • Keep accurate records, documentation, and data collection systems in line with regulations and quality standards.Compliance and Quality Assurance
      • Stay up to date with regulations, laws, and accreditation standards that apply to autism therapy centers.
      • Ensure we comply with all the necessary regulations and maintain our licenses and certifications.
      • Regularly conduct audits to make sure our quality assurance standards are top-notch.
      • Implement and enforce safety protocols to create a secure and healthy environment for our clients and staff.Communication and Collaboration
        • Foster effective communication and collaboration among our therapy team, families, and other stakeholders.
        • Lead team meetings along with the Center Director to share important updates and ensure we're all on the same page.
        • Collaborate with the Center Director and other teams to align our operational strategies with the center's goals.
        • Be our center's friendly face in internal and external meetings, and community events, promoting our services and building strong relationships. -What qualifications do you need to be successful in the role? -
          • Master's degree (preferred) or at least a Bachelor's degree in a relevant field (e.g., business, marketing, healthcare administration).
          • At least 2 years of experience in a managerial role within an ABA therapy center or a similar healthcare setting.
          • Confident and friendly demeanor and experience effectively communicating with individuals in person and over the phone.
          • Strong knowledge of Applied Behavior Analysis principles and practices.
          • Excellent leadership, communication, and interpersonal skills.
          • Proven ability to manage resources, budgets, and operational processes.
          • Ability to multitask, prioritize, and problem-solve in a fast-paced environment. -What benefits will you enjoy?
            • Great pay - $60,000+ depending on education and experience
            • Benefits including a minimum of 15 days off (10 days of PTO + paid holidays), healthcare, and 401(k) -
            • Our company has grown from 5 people to 250+ people in less than 5 years so there are many for advancement based on performance -
            • Good culture with ample budget for team events and other perks Powered by JazzHRPI229636905

Keywords: Accel Therapies, Riverside , Center Operations Manager, Executive , Riverside, California