Director of Operations
Company: Mission Inn Hotel and Spa
Location: Riverside
Posted on: September 19, 2023
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Job Description:
The beautiful and iconic Mission Inn Riverside is seeking a
Director of Operations for this very busy and highly rated
destination resort. This amazing resort is a destination property
and will require a highly experienced upscale background. Crescent
Hotels and Resorts is the industry leader in so many ways, and we
celebrate your career and your contributions. We offer a robust
compensation package with includes industry leading benefits and
bonus plans.
At Crescent Hotels & Resorts, we are a team of hospitality
professionals that are deeply connected to & proud of the
exceptional experiences we provide for our guests. More than that,
we know our Associates are the shining stars of what we do!
We are committed to providing you with:
-Excellent compensation package with a salary range between
$100,000 - $125,000
-Operational incentive plan eligibility
-An exceptional benefit plan for eligible associates & your family
members
-401K matching program for eligible associates
-Discounts with our Crescent managed properties in North America
for you & your family members
In this role, the Director of Operations creates and maintains a
customer-driven hotel with a member-keeping vision that inspires
the associates to do their best. Oversee the quality process to
ensure customer satisfaction by consistent delivery of both product
quality and service in accordance with hotel's profitability goals.
They are responsible for the overall quality and profitability of
the resort. Responsible for profitability of Culinary/ Food and
Beverage Outlets, Marketing of all Outlet promotions, Front Desk
guest service, product quality of the property.
ESSENTIAL DUTIES
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-Directly responsible for overseeing Food and Beverage Outlets,
Front Office, Culinary and resort operation.
-Represent the General Manager/Hotel Manager in his or her
absence.
-Deal in depth with the Hotel's challenges and opportunities.
-Able to Effectively utilizing a participative style - using
effective communication, timely coordination, problem solving and
follow-up.
-Represent a high level of loyalty to the Mission Inn
- Regularly communicate, counsel, and assist in problem solving
with each manager.
-Through personal leadership and example, establish a friendly,
courteous, service-oriented approach to guests that is exhibited by
all hotel departments.
-Operationally
-Inspect all public corridors and outlets daily to ensure proper
cleanliness.
-Conduct staff meetings.
-Conduct daily review of MOD log and provide prompt follow-up where
needed.
-Accurately review and approve weekly forecast concerning
payroll.
-Learn, understand, and refer to the applicable Standard Operating
Procedures.
-Ensure Front Desk Upsell program is in place
-Ensure Shampoo schedule is given to housekeeping daily
-Review and approve all weekly schedules
-Ensure and promote safety and security of employees and guests at
all times
-Handle, follow-up and respond to guest issues and complaints on
behalf of the General Manager.
-Attend resume meetings and make sure all VIP's are welcomed.
-Review monthly and daily service scores and follow-up accordingly
with department heads
-Assist in the development of annual operating budget. Assure
achievement of annual budget in revenues and profits. The budget is
an operating plan and defines required levels of achievement of the
General Manager and his or her staff
-Regularly review pricing and rate structures of food and beverage
and day of ADR. This includes cost of increases and competitive
pricing in room rates, restaurant, lounge and other areas. Assure
recommendation and implementation of price increases on a timely
basis as warranted
-Assist in the development of sales and marketing plans for Front
office packages and Food and Beverage promotions with Director of
Sales and Marketing.
-Drive, Review and monitor the success of F&B promotions and
programs with the Food & Beverage Director.
-Regularly review Front Office results in maximizing rooms revenue.
This includes a detailed review of results, identification of
problem areas and alternatives to correct the problem.
-Administratively
-Attend forecast, yield meetings and conduct weekly meeting with
each EC member
-Approve all purchase orders
-Ensure budget goals are met and/or exceeded
-Ensure all paperwork needed for daily assessment of monies spent
daily is correct and given in a timely fashion to Accounting
-Ensure the preparation and follow up of all service
measurements
-Participate in Safety Committee meetings.
-Daily review and follow-up in cash handling (overages/shortages)
reports.
-Conduct weekly P&L review and analysis.
-Review and follow-up Department Action Plans in weekly department
meetings.
-Review and approve all Management Performance Reviews in your
discipline and wage increases accordingly, along with all
disciplinary action for associates, to include warnings,
Performance Improvement Reviews and Personnel Action Forms.
-Develop a method for weekly forecasting and planning of operating,
staffing and cost expenditures in line with forecasted sales and
costs. Follow up with department heads to assure compliance.
-Assure that level of experience; knowledge, and ability of all
hotel management meet the job requirement.
-Review cost controls and direct corrective actions to assure
adherence at all times.
PERFORMANCE STANDARDS
Customer Satisfaction: Our customers are what we are about. One of
the keys to a positive guest experience is positive interaction
with Crescent staff. It is essential that you remain professional
at all times, and that you treat all guests and associates with
courtesy and respect, under all circumstances. Every Crescent
associate is a guest relations ambassador, every working minute of
every day.
For applicants who will be working in California, the anticipated
compensation range for the position is $100,000 (48.08 hourly) -
125,000 (62.50 hourly) . The salary offered to a successful
candidate will be dependent on several factors that may include,
but are not limited to years of experience within the job, years of
experience within the required industry, education, work location,
etc. Crescent Hotels is a multi-state employer and the salary
ranges indicated herein may not reflect positions that work only in
other states.
Keywords: Mission Inn Hotel and Spa, Riverside , Director of Operations, Executive , Riverside, California
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