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BPO Workforce Manager

Company: VirtualVocations
Location: Riverside
Posted on: February 12, 2024

Job Description:

A company is looking for a BPO & Workforce Manager.

Key Responsibilities:

Serve as the primary point of contact between the company and BPO partners, managing relationships and SLAs
Develop and implement workforce planning and forecasting models
Lead and develop a team of real-time analysts to monitor live production environments

Required Qualifications:

Bachelor's degree in Business Administration, Operations Management, or related field
Minimum 5 years of experience in BPO management, including WFM and RTA, with at least 3 years in a people management capacity
Proficient in English, both written and verbal communication skills
Experience with Excel, G-Sheets, Jira, and Hubspot
Deep understanding of conversational AI technologies and their application in customer service is highly desirable

Keywords: VirtualVocations, Riverside , BPO Workforce Manager, Executive , Riverside, California

Click here to apply!

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