Customer Service Representative - Mortgage Origination (Remote)
Company: Leidos
Location: Riverside
Posted on: May 14, 2022
Job Description:
DescriptionJob Description:Leidos is seeking full time remote
Customer Service Specialists with mortgage origination experience
to join our Contact Center. As a Customer Service Specialist you
will make a difference in the lives of others, while expanding your
knowledge of Federal Housing Administration (FHA) mortgage policies
and procedures.Our customer service specialists support the US
Department of Housing and Urban Development (HUD), Office of Single
Family Housing in their mission to create strong, sustainable,
inclusive communities and quality affordable homes for
all.Technical Requirements:
- A minimum of 25 mbps download and 10 mbps upload speed from a
reliable internet provider (Cable, DSL or Fiber Optic/FiOS
providers only).
- Must be directly connected to router/modem via Ethernet cable.
Cannot use a wireless connection.
- You must agree to Leidos' Telework Agreement which includes a
home work area that is free of all distractions, allowing your full
undivided attention to our customers.
- You will be provided with a Leidos computer, 2 monitors,
headset, camera, Ethernet cable, mouse, keyboard, security token,
and all connecting cables.
- The camera is used for the first 3 weeks of training, any
on-going training after that, plus staff meetings.As a Customer
Service Specialist you will:
- Provide excellent customer service, responding to a variety of
calls and emails from the lending industry and the public on FHA
guidelines and procedures
- Use your knowledge of the mortgage industry to locate answers
in a knowledge database to respond to client's requests
- Follow standard operating procedures for various topics,
systems, and contact channels
- Document all of your contacts in a database
- Keep up to date on FHA mortgage processes and procedures To be
a successful Customer Service Specialist, you must possess:
- The ability to navigate multiple computer systems and
applications, and utilize search tools
- Excellent time management skills and dependability
- Self-motivation and the ability to work with minimal
supervision
- Strong verbal and written communication skills
- The ability to work an 8-hour shift, Monday through Friday
between 8am to 8pm Eastern Time, based on business needsRequired
Experience and Education:
- At least 2 years of FHA loan origination experience (i.e. loan
processor, junior underwriter, loan officer) plus an additional
year of customer service or contact center experience, or at least
3 years of loan origination experience working with conventional
loans and/or other government-backed loans (i.e. FHA, USDA,
VA)
- High School diploma or GED
- Must be able to obtain a Public Trust Security clearance, which
includes a credit check and background investigation.Desired
Qualifications:
- Contact Center (omnichannel) experience
- Bilingual (Spanish/English), verbal and written
- FHA experienceCome join our rapidly growing team and enjoy
these benefits:
- Access to benefits on day one including medical and dental
insurance, 401K, Life, AD&D, Voluntary Disability plans
- Paid Time Off (PTO) accrued based on Leidos policy, up to 3
weeks a year
- Ten paid holidays per year
- Ongoing training to support your success
- Tuition reimbursement based on Leidos policy
- Voluntary overtime may be available based on business
needs
- Discounted Leidos stock purchase and other Employee
DiscountsThis position is covered under the Service Contract Act
and is subject to minimum wage requirements as well as the minimum
Health and Welfare benefit. Leidos will ensure that all provisions
are met through their wages and benefits. The pay range for this
position varies by location and is typically between $20 to $24 per
hour; actual rate may be higher based on experience and work
location.Pay Range:Pay Range - -#Remote
Keywords: Leidos, Riverside , Customer Service Representative - Mortgage Origination (Remote), Hospitality & Tourism , Riverside, California
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