Sr Manager, Store Operations
Posted on: June 22, 2022
The Senior Manager Store Operations is responsible for
implementation of field-level execution of key strategic
initiatives to support the achievement of wireless performance
objectives, increase profitability, quality, knowledge and revenue
growth of mobile across assigned region. Launch wireless process
innovations that result in enhanced delivery of a quality customer
experience, increased knowledge of products/services and support
the growth of the business. This position's key focus will be
assisting leadership in implementing and executing the Spectrum
Stores Mobile Strategy.
MAJOR DUTIES AND RESPONSIBILITIES
Responsible for managing mobile store build-outs, staff readiness
and back of the house store operations, including inventory
management for all wireless devices and accessories and the POS
Ensures alignment with leadership in the execution of mobile and
BAU strategies and manages the coordination of continuous business
process improvements to enhance the customer experience and achieve
increased sales, revenue and retention.
Develops, manages and communicates overall operational plans,
strategies and matrix requirements to field leaders and monitors
and evaluates results.
Partners with store management, corporate store operations and
other cross-functional teams, including logistics and warehouse to
implement mobile operations standards and ensure supporting tools,
technologies and accessories are in place to enable employees to
meet and exceed performance standards.
Ensures programs are in place to meet the mobile merchandising
expectations at all stores within scope of responsibility.
Proactively and consistently evaluates mobile standards and
policies against business results, employee and customer feedback.
Implements best practices in process improvement programs.
Creates end-to-end operational plans. Assists in managing mobile
project milestones and deliverables and change requests that
support business goals in collaboration with store management.
Develops and utilizes appropriate tools in support of project
Delivers progress reports, proposals, requirements, documentation
and presentations as necessary to effectively communicate wireless
strategies and tactics to team members and stakeholders in a
Participates in project post mortems and provides recommendations
to identify areas of opportunities for future improvements.
Creates an environment of continuous learning and development where
employees are able to enhance their skills in a wireless sales
environment and maximize their potential through coaching, training
and objective performance management.
Ensures all store employees within span of control are trained and
manages strict enforcement of all company policies and
Performs other duties as requested by leadership.
Skills/Abilities and Knowledge
Ability to read, write and speak the
English language to communicate with employees, customers, and
suppliers, in person, on the phone, and by written communications
in a clear, straight-forward, and professional mannerExperience
with operational protocols in a retail store environmentIn-depth
understanding of wireless sales and strategyProficiency in
inventory and merchandising managementStrong change management
skills and techniquesKnowledge of process and procedure design and
documentationIncumbent will be expected to organize/prioritize work
and manage multiple projects simultaneouslyHighly developed
analytical, statistical, quantitative, and deduction skills, and
ability to make qualitative judgments on training, education and
development resources in all types and formatsAbility to build
strategic partnerships within all areas of the organization by
exhibiting excellent interpersonal, leadership, influencing and
presentation skillsAble to articulate a passion for delivering a
great customer experience during multiple roles in their
careerCompetency in personal technology, such as mobile devise and
personal video platformsKnowledge and ability to use personal
computers and software applicationsEducation
Bachelor's degree or equivalent experience
Excellent knowledge of telecommunications products and services
Leadership skills to function as a strategic business leader able
to align with company's culture and values
Knowledge of all functions and related tasks in the area of retail
History of identifying market trends and risks, communicating those
to their leaders and then working with strategic partners to
develop response plans
RELATED WORK EXPERIENCE
Leadership experience: 3-5 years
Wireless or telecommunications leadership experience: 3-5 years
Project Management experience: 3+ years
Exposure to moderate noise levels
Travel to multiple locations to oversee and monitor store
Professional attire and appearance
Valid driver's license and ability to meet Spectrum's motor vehicle
#LI-JG SRL630 313403-5 313403BR
Keywords: SPECTRUM, Riverside , Sr Manager, Store Operations, Hospitality & Tourism , Riverside, California
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