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B2B E-Commerce Customer Service Representative

Company: California Umbrella
Location: Riverside
Posted on: September 20, 2022

Job Description:

Job Description: March Products, Inc. DBA California Umbrella is seeking a full time, highly motivated B2B Customer Service Representative to join our rapidly growing sales team. The Customer Service Representative will be responsible for supporting our account management team with various tasks including order entry, warranty claims, product quotes, and status checks.Location: Jurupa Valley, CA 92509Hourly position: $21-23/hr.Responsibilities and Duties Become familiar with company's ERP system to enter estimates, sales orders, check order status, check inventory levels, enter new account information, and run replacement order reports as needed Work with sales team to address customer service issues Resolve customer warranty claims, provide order status checks, and file missing/damaged shipping claims with UPS, Fed Ex, and various LTL Carriers Become familiar with company's product lines, using this knowledge to identify product defects and appropriate resolutions to customer problems Foster productive communication with account managers to design approaches that exceed client expectations Identify process bottlenecks and coordinate with sales team to find and implement appropriate solutions Become familiar with account base over time, to determine best customer service strategies Become knowledgeable about the order fulfillment process, including order intake, fulfillment, and invoicing Serve as a key point of contact for customer information requests regarding orders and productsRequirements A minimum of 5 years of proven experience in a customer service position Proven ability to deescalate tense situations and resolve problems in a way that benefits both the customer and company Ability to communicate effectively, both orally and in writing with a variety of levels within an organization Ability to maintain a high level of organization with a strong attention to detail Ability to juggle multiple projects simultaneously and produce high quality results Strong proficiency with all Microsoft Office applications including Excel Skilled at identifying requirements, key messages, and communicating related information interdepartmentally A strong work ethic with knowledge of the outdoor furniture industry is a plusJob Type: Full-timePay: $21.00 - $23.00 per hourBenefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insuranceSchedule: 8 hour shift Monday to Friday OvertimeAbility to commute/relocate: Jurupa Valley, CA 92509: Reliably commute or planning to relocate before starting work (Required)Experience: Customer service: 1 year (Required) Writing skills: 1 year (Required) Microsoft Excel: 1 year (Required)Work Location: One location

Keywords: California Umbrella, Riverside , B2B E-Commerce Customer Service Representative, Hospitality & Tourism , Riverside, California

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