Senior HR Business Partner

Company: Coupang
Location: Riverside
Posted on: May 14, 2022

Job Description:

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Powered by an outstanding end-to-end e-commerce and logistics network and a fanatical culture of customer centricity, Coupang has broken tradeoffs around speed, selection and price. Today, we provide exceedingly fast shipping speeds on millions of items including fresh groceries, delivered within hours nationwide, 365 days a year.

We are doing this for millions of consumers in Korea. Korea is home to one of the largest and fastest growing e-commerce opportunities anywhere in the world.

Role Overview
Coupang is looking for a dynamic and strategically minded Senior Human Resources Business Partner who thrives in a fast-paced environment. As a site Senior Human Resources Business Partner, this individual will have a proven track record of success in partnering with business leaders to help develop and implement people strategies. They will support business goals and initiatives by ensuring relevant people capabilities and organizational effectiveness based on business understanding, as well as drive results in a way that is consistent with Coupang's leadership principles.

Reporting to the HR Director, the Senior HR Business Partner will provide coaching, direction and counsel to people managers and business leaders as well as all levels of employees to proactively anticipate, prevent and resolve people issues. They will utilize empathetic listening and conflict resolution skills to resolve workplace concerns and ensure fair treatment of all associates. Through collaboration with others, they will help build and maintain a people focused culture and manage effective strategies in the areas of recruitment, training and development, employee relations, safety labor compliance, worker's comp, compensation benefits administration and performance management.

What You Will Do
Deliver results in a fast-paced environment with a high-volume workload supporting HR functions and operations leadership
Lead compliance and employee relation investigations; effectively summarize findings and recommendation in written reports
Coach and develop leaders focused on best-in-class people practices; train operations leaders on HR policies, procedures, best practices, and HR programs that foster a healthy and productive work environment
Proactively identify HR/ER risks, derive and implement countermeasures on-site, and provide feedback to achieve stable on-site management
Maintain positive employee engagement by focusing on employee communications, engagement activities, and career development
Champion Diversity, Equity & Inclusion efforts to educate and promote awareness, and ensure an inclusive work environment
Partner closely with the on-site leadership team to optimize workforce management and HR planning.
Facilitate new hire orientation and help ensure a complete and positive on-boarding experience
Duties and responsibilities may be added, deleted and/or changed at the discretion of management

Basic Qualifications
Bachelor's degree in human resources management or business-related field; SPHR, PHR, and/or workplace investigation related certifications such as AWI or SC-LP-WPI a plus
10+ years of progressive human resources experience with increasing level of responsibility within a fast paced, high-growth environment
Functional expertise across general areas of HR including HR Investigations, Employee Relations, Change Management, Diversity and Inclusion, Talent and Performance Management, and Employment Law.
Ability to motivate, mentor a team, drive the agenda, and empower the team to deliver a high-volume of high-quality work that exceeds expectations
Demonstrated success in collaborating, building, and executing with others for success in a fast-paced and dynamic environment with aggressive growth goals.
Prior experience supporting large hourly employee client groups 500+ (e.g., distribution, manufacturing, or service industry environments) preferred
Excellent writer, presenter, and communicator with ability to provide expert level advice and coaching to management
Experience with HRIS, reporting, analysis, market data systems, and performance management systems
Self-starter who can work independently in a fast-paced, ambiguous environment
High attention to detail with the ability to manage multiple ongoing activities. Excellent organizational and interpersonal skills

Preferred Qualifications
Spanish speaking required

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers. As a condition of employment, Coupang requires employees to be fully vaccinated against Covid-19, subject to legally required accommodations. If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at usrecruiting@coupang.com.

Keywords: Coupang, Riverside , Senior HR Business Partner, Human Resources , Riverside, California