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Technical Training Specialist

Company: Superior Court of California, County of Riverside
Location: Riverside
Posted on: January 18, 2020

Job Description:

TECHNICAL TRAINING SPECIALIST

Salary
$73,510.32 - $98,524.14 Annually
Location
Within Riverside County, CA
Job Type
Full-time
Department
Operations
Job Number
20TECHTRG - 01

Closing
1/27/2020 11:59 PM Pacific

* Description

* Benefits

* Questions

Definition and Class Characteristics

Under limited supervision from the assigned director, develops, coordinates and implements a wide variety of court operational training, staff enrichment, and/or technical information technology training programs for all levels of employees; consults with court management to determine training needs and develops appropriate training programs; prepares training materials and documentation; and performs related work as required.

This is a professional level classification that is responsible for court operational training, staff enrichment, and/or technical information technology training. Incumbents in this class demonstrate knowledge in a specific case type or case management system. Incumbents are expected to use professional training concepts in the course of work. Incumbents use training and development skills to resolve a wide range of training issues and needs assessments. Responsibilities include the development of new operational training programs and contribute to complex training programs of diverse scope. This classification is relied upon to demonstrate good judgment in selecting methods and techniques for the delivery of training and development programs. This class is distinguished from the Leadership & Organizational Development Specialist training classification by its specialty in court technical operational training, requiring specialized skill and training.

Essential Duties

Duties may include, but are not limited to, the following:

Conducts training needs analysis; determines training objectives and methods of instruction; develops course outline; consults with subject matter experts to design training; prepares lesson plans, visual aids and handouts for use in instruction.

Designs and writes court-specific operational training materials including online courses utilizing current software applications; researches relevant laws, reviews existing procedures, and becomes a subject matter expert in determining the type of training needed and how it should be designed; schedules training on demand.

Designs and delivers information technology training for court staff, executives, and judicial officers; assembles, leads, and facilitates information technology user groups and incorporates their input into training curricula, materials and documentation.

Conducts classroom training using group discussion and facilitation, behavior modeling and lecture methods; operates audio/visual equipment.

Conducts individual job instruction training sessions as needed. Gathers feedback information and evaluates the effectiveness of training; develops test instruments to determine training effectiveness; reviews and updates existing training materials to conform to current program needs.

Provides support of training programs by locating and arranging speakers/instructors, training equipment and facilities; coordinates the inventory, ordering, prepackaging and issuance of program supplies and equipment; represents the court with other public agencies, schools, universities, and private companies; recruits, interviews, evaluates and selects volunteers; prepares correspondence and maintains records, files and logs.

Previews vendor instructional materials and evaluates them for use in court training programs; researches technical materials; develops job aids; writes, drafts, edits and prepares personnel and training handbooks, manuals and related documents and information technology-related documentation.

Performs other duties as assigned.

Minimum Qualifications

Option I: Bachelor's degree from an accredited college or university with major course work in instructional design, education, information systems, public administration, business administration, or closely related field, and two years of experience designing and delivering staff training programs.

Option II: High school/GED degree and six years of experience designing and delivering staff training programs.

Graduation from Riverside Superior Court's Workforce Development program may be substituted for up to two years of education.

Knowledge of: Principles of training, instructional design and adult learning as they apply to staff enrichment, technical and information technology training; Theoretical and research findings concerning the process of learning, behavior change and communication; Principles and theories of training technologies, education/training course planning, design, implementation, coordination and evaluation methods; Principles of group dynamics; Court operational process, procedures, and practices of the assigned case type (i.e. civil, family law, criminal, juvenile, probate or traffic), courtroom procedures, and case management system functions; Principles of public speaking; Technical and business writing; Techniques for gathering, compiling, analyzing and presenting information verbally and in writing; Design and use of audio-visual aids and printed instructional materials; Methods and techniques for data collection, record keeping and report preparation and writing; Modern office practices, methods, and computer equipment and applications related to the work; English usage, spelling, vocabulary, grammar, and punctuation; Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and court staff.

Ability to: Apply principles of adult learning to design and deliver training; Utilize the principles and techniques of instructional technology, needs assessment, data collection, performance observation, task analysis, objectives preparation, instructional design, media selection and evaluation; Plan and coordinate training programs in an efficient and cost effective manner; Lead and facilitate information technology user groups, design and deliver technical training for computer systems; Utilize knowledge of the training industry to evaluate and select vendor instructional materials; Prepare written material; Demonstrate verbal skills for public and classroom presentation; Interact appropriately with administrative staff to assess and coordinate training programs; Utilize the understanding of Superior Court organization, purpose, strategy, structure and other systems to identify and support training and development goals; Select and use audio/visual hardware and software; Read and interpret legal statutes; Explain relationship and impact of legislation on procedures; Design and write procedural information in a clear and concise understandable manner; Establish and maintain a variety of filing, record-keeping, and tracking systems; Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines; Operate modern office equipment including computer equipment and specialized software applications programs; Use English effectively to communicate in person, over the telephone, and in writing; Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines; Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work including representatives of outside organizations, state/local agencies and associations, vendors, court management and staff, and the public; Maintains sensitive and confidential information and effectively and collaboratively interacts with client groups.

Special Requirement: This position requires a valid California Driver License to

Keywords: Superior Court of California, County of Riverside, Riverside , Technical Training Specialist, IT / Software / Systems , Riverside, California

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