RiversideRecruiter Since 2001
the smart solution for Riverside jobs

Bilingual Customer Service Representative -

Location: Riverside
Posted on: November 19, 2020

Job Description:

Bilingual Customer Service Representative



Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.


Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.


Check to ensure that appropriate changes were made to resolve customers' problems.


Determine charges for services requested, collect deposits or payments, or arrange for billing.


Refer unresolved customer grievances to designated departments for further investigation.


Review insurance policy terms to determine whether a particular loss is covered by insurance.


Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.


Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.


Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.


Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.


Duties/Responsibilities:


Active Listening ? Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.


Speaking ? Talking to others to convey information effectively.


Service Orientation ? Actively looking for ways to help people.


Persuasion ? Persuading others to change their minds or behavior.


Reading Comprehension ? Understanding written sentences and paragraphs in work related documents.


Critical Thinking ? Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.


Writing ? Communicating effectively in writing as appropriate for the needs of the audience.


Coordination ? Adjusting actions in relation to others' actions.


Social Perceptiveness ? Being aware of others' reactions and understanding why they react as they do.


Negotiation ? Bringing others together and trying to reconcile differences.


Computers and Electronics ? Knowledge of office software including MS Word, Excel and Outlook



Skills/Requirements/Qualifications


Title: Job Zone Two: Some Preparation Needed


Education: These occupations usually require a high school diploma.


Related Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.


Job Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.


Job Zone Examples: These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.


Specific Vocational Preparation in years: (4-6)


Writing ? Communicating effectively in writing as appropriate for the needs of the audience.


Coordination ? Adjusting actions in relation to others' actions.


Social Perceptiveness ? Being aware of others' reactions and understanding why they react as they do.


Negotiation ? Bringing others together and trying to reconcile differences.



Please attach your resume in reply for consideration.


We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Riverside , Bilingual Customer Service Representative -, IT / Software / Systems , Riverside, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Software Packaging (Bookkeeper)
Description: Backfill for Anthony Rice br br Please see attached DSR-0752 to begin recruiting for a Software Packaging Analyst on the A8 Software Services Team. br br Location:
Company: Digital Intelligence Systems, LLC
Location: El Segundo
Posted on: 11/28/2020

Entry Level Software Engineer
Description: As a leader in recruiting emerging technology talent across the country, Revature is looking forward to hiring over 300 new Entry Level Software Engineers in the next 4 weeks.One day someone is going (more...)
Company: Revature
Location: Los Angeles
Posted on: 11/28/2020

Entry Level Software Engineer
Description: As a leader in recruiting emerging technology talent across the country, Revature is looking forward to hiring over 300 new Entry Level Software Engineers in the next 4 weeks.One day someone is going (more...)
Company: Revature
Location: Los Angeles
Posted on: 11/28/2020


Entry Level Java Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US. We will hire over 300 new Entry Level Java Developers in the next 4 weeks.One day someone is going to ask you where you (more...)
Company: Revature
Location: Los Angeles
Posted on: 11/28/2020

Section Manager Software Engineering - Space Programs
Description: Outside the box. Above the Earth. Beyond our wildest dreams. Our engineers are creating new possibilities in space.-- Are you amazed by the satellite views of cool places on Earth br br Raytheon (more...)
Company: RTX
Location: Santa Fe Springs
Posted on: 11/28/2020

Full Stack Web Developer
Description: Full Stack Developer Industry ecommerceFashion and Apparel You'll be collaborating with the lead developer of a bespoke e-commerce platform. Working to both support and extend the platform's capabilities, (more...)
Company: Career Group Inc.
Location: Los Angeles
Posted on: 11/28/2020

Software Engineer, iOS
Description: Engineering at PostmatesWere building groundbreaking tech solutions that power our revolutionary logistics platform to help connect millions of customers with their favorite merchants every day. Were (more...)
Company: Postmates Corporate
Location: Los Angeles
Posted on: 11/28/2020

Sr. FrontEnd Developer
Description: Sr. FrontEnd Developer, LA, CA I am expecting a Sr FE Engineer to have the following technical knowledge and hands on experience Frontend Architecture Design, Data Modeling Functional Component Architecture
Company: Global Apps Inc
Location: Los Angeles
Posted on: 11/28/2020

Software Engineer, Machine Learning - Remote
Description: Engineering at Postmates We're building groundbreaking tech solutions that power our revolutionary logistics platform to help connect millions of customers with their favorite merchants every day. We're (more...)
Company: Postmates Corporate
Location: Los Angeles
Posted on: 11/28/2020

Principal Software Engineering Integrated Product Team Lead (IPT Lead)
Description: Would you like to be part of the new space movement Raytheon Intelligence Space is the place for you. You might have seen in your social media feed amazingly beautiful images of the Earth from space (more...)
Company: RTX
Location: El Segundo
Posted on: 11/28/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Riverside RSS job feeds