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Senior Service Management Developer

Company: University of California
Location: Riverside
Posted on: November 17, 2021

Job Description:

Senior Service Management Developer Job Number Full/Part Time Schedule Salary 23839548 Full Time 8AM - 5PM Commensurate with Experience Position Information There are two positions available. These positions are designated as Career Ladder recruitments, which means the hiring department can recruit and fill this role at different levels within the position classification series. Therefore, this position is currently posted as Applications Programmer 3/ID # 24385844) and/or Applications Programmer 4/ ID # 23839548). Applicants are encouraged to review both positions to determine the best match to your skills. All applicants will be assessed based on the minimum requirements for the recruitment for which they applied. If you wish to be considered in both pools or are unsure for which level to apply, please apply for both positions. In support of the IT Service Management (ITSM) initiative, this position will support the development and implementation of optimizing enterprise service management processes, and improving service delivery and collaboration within and across business functions. An additional outcome of the ITSM Initiative is the implementation of best practices as it relates to problem, change, incident, demand, configuration, asset and more. The Service Management Developer will serve as a developer for UC Riverside staff, faculty and students, configuring and building modules, forms and workflows in the ServiceNow Platform to positively affect business and student outcomes. This role will leverage ITS' resources, expertise, and partnerships to achieve operational excellence and contribute in transformational growth aligned with business strategies. Additional responsibilities will include working with customers to demonstrate and review the out-of-the-box ServiceNow processes, analyze the need for customizations or configurations that will support the customer future state, and facilitate acceptance and drive business value. Both positions are classified as primarily remote with occasional visits to campus as necessary. Working hours will be based on Pacific Standard Time (PST). The maximum budgeted annual salary for each position is $117,100. As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or, if applicable, submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is eight weeks after their first date of employment. Education Education Requirements Degree Requirement Bachelor's degree in related area and/or equivalent experience/training. Required Certifications Certification Requirement ServiceNow Application Developer Certification Preferred Experience Experience Requirement 6 - 10 years of related experience. Required Special Conditions Special Condition Requirement Must pass a background check. Required Occasional travel for University-related business meetings, conferences, and developmental opportunities. Required Travel Outside of Normal Business Hours Required Minimum Requirements Demonstrated software repository skills. Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrated complex problem- solving skills. Advanced experience with identification and use of code libraries and open-source forums. Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Demonstrated ability to understand functional needs and how systems can support those needs. Demonstrated ability to develop conversion and system implementation plans. Excellent project leadership and management skills. Advanced experience with planning for deployment and creation of feedback mechanisms. Experience developing and executing complex test plans. Highly advanced skills associated with software specification, design, modification, implementation and deployment of large-scale scope. Advanced knowledge of secure software development. Preferred Qualifications Demonstrated knowledge and use in development and coding best practices. Demonstrated the ability to mentor and coach more junior or entry-level developers. Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel. UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud. * UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings. * UC Riverside is the top university in the United States for social mobility. - U.S. News 2020 * UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color. * Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019 * Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings * UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine. The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. For information about our generous employee benefits package, visit: Employee Benefits Overview Job Description Details View complete Job Description for this position

Keywords: University of California, Riverside , Senior Service Management Developer, IT / Software / Systems , Riverside, California

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