Senior Technical Escalation Manager
Company: VirtualVocations
Location: Vista
Posted on: May 13, 2025
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Job Description:
A company is looking for a Sr. Technical Escalation Manager.
Key Responsibilities
Manage escalations by serving as the primary contact for
identifying and resolving technical issues
Demonstrate in-depth product knowledge to guide customers in
leveraging the platform effectively
Proactively monitor account health and collaborate with internal
teams to enhance customer satisfaction and retention
Required Qualifications
Minimum five years of experience in Technical Support, Technical
Services, or Escalation Management
At least three years in roles related to Customer Success or
Technical Account Management in complex systems
Strong technical background in enterprise software applications
Ability to work in high-pressure environments while maintaining
composure
Willingness to work in shifts to accommodate global customer
needs
Keywords: VirtualVocations, Riverside , Senior Technical Escalation Manager, IT / Software / Systems , Vista, California
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