Director of Client Services
Company: Jobot
Location: San Diego
Posted on: June 24, 2025
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Job Description:
Director of Client Services opportunity available with growing
e-commerce agency! (San Diego, CA) - send your resume to
https://apply.jobot.com/jobs/director-of-client-services/1818639101/?utm_source=CareerBuilder
/> This Jobot Job is hosted by: Marcus Curiel Are you a fit?
Easy Apply now by clicking the "Apply Now" button and sending us
your resume. Salary: $150,000 - $225,000 per year A bit about us:
We are a high-growth, data-driven eCommerce partner specializing in
helping brands succeed on the world’s largest online marketplaces.
Our team of strategists, analysts, and creatives work together to
drive measurable performance across advertising, operations,
logistics, and content. By combining deep industry knowledge with
advanced analytics and proprietary tools, we help our partners
unlock sustainable growth and protect their brand equity in an
ever-evolving digital landscape. Headquartered in Southern
California, our company supports a diverse portfolio of
category-leading brands and is powered by a passionate team
dedicated to innovation, transparency, and results. We are growing
and looking for a Director of Client Services to join our team! Why
join us? Work with a high-performing team focused on growing
top-tier brands on an e-commerce platform. Play a key role in how
data influences millions in marketplace decisions. Competitive
salary, performance bonus, and full benefits Position works closely
with the leadership team locally in the San Diego market. Job
Details Responsibilities: Own strategic oversight of Brand,
Content, and Advertising teams to deliver cohesive, impactful
Amazon services. Align department initiatives to support company
OKRs and client success metrics. Partner closely with
cross-functional stakeholders (Analytics, Creative, Operations) to
deliver seamless client solutions. Directly manage and mentor
department leaders, ensuring their growth and success. Promote a
high-performance culture grounded in accountability, transparency,
and trust. Lead training and onboarding strategies to maintain team
expertise in Amazon programs and tools. Act as a senior escalation
point for key client issues—balancing proactive service with
solution-oriented problem solving. Support the team in
strengthening client relationships, improving retention, and
ensuring long-term growth. Define and track KPIs across
departments; implement process improvements to boost efficiency and
execution quality. Identify operational gaps and implement
data-driven strategies for scalable service delivery. Collaborate
with executive leadership to define growth opportunities and evolve
service offerings. Stay current on marketplace trends, Amazon
algorithm changes, and advertising best practices—ensuring our
internal teams remain on the cutting edge. Qualifications: 7 years
of experience in client services, digital marketing, or eCommerce
account management—with deep Amazon channel expertise Proven track
record of leading cross-functional teams in a high-growth or agency
environment Hands-on understanding of Amazon’s advertising, brand
management, and content ecosystems (1P or 3P experience) Excellent
interpersonal and communication skills with a client-first,
problem-solving mindset Experience with process optimization and
KPI-driven leadership Strong business acumen and organizational
skills; able to manage multiple teams, projects, and priorities
Bachelor’s degree in Business, Marketing, or a related field
preferred Interested in hearing more? Easy Apply now by clicking
the "Apply Now" button. Jobot is an Equal Opportunity Employer. We
provide an inclusive work environment that celebrates diversity and
all qualified candidates receive consideration for employment
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws. Sometimes
Jobot is required to perform background checks with your
authorization. Jobot will consider qualified candidates with
criminal histories in a manner consistent with any applicable
federal, state, or local law regarding criminal backgrounds,
including but not limited to the Los Angeles Fair Chance Initiative
for Hiring and the San Francisco Fair Chance Ordinance.
Keywords: Jobot, Riverside , Director of Client Services, IT / Software / Systems , San Diego, California
