RiversideRecruiter
the smart solution for Riverside jobs

Bilingual Customer Service Representative -

Location: Riverside
Posted on: May 24, 2018

Job Description:

Bilingual Customer Service Representative



Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Duties/Responsibilities:

Active Listening ? Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking ? Talking to others to convey information effectively.

Service Orientation ? Actively looking for ways to help people.

Persuasion ? Persuading others to change their minds or behavior.

Reading Comprehension ? Understanding written sentences and paragraphs in work related documents.

Critical Thinking ? Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Writing ? Communicating effectively in writing as appropriate for the needs of the audience.

Coordination ? Adjusting actions in relation to others' actions.

Social Perceptiveness ? Being aware of others' reactions and understanding why they react as they do.

Negotiation ? Bringing others together and trying to reconcile differences.

Computers and Electronics ? Knowledge of office software including MS Word, Excel and Outlook



Skills/Requirements/Qualifications

Title: Job Zone Two: Some Preparation Needed

Education: These occupations usually require a high school diploma.

Related Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

Job Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Job Zone Examples: These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.

Specific Vocational Preparation in years: (4-6)

Writing ? Communicating effectively in writing as appropriate for the needs of the audience.

Coordination ? Adjusting actions in relation to others' actions.

Social Perceptiveness ? Being aware of others' reactions and understanding why they react as they do.

Negotiation ? Bringing others together and trying to reconcile differences.



Please attach your resume in reply for consideration.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Riverside, Bilingual Customer Service Representative -, IT / Software / Systems, Riverside, California

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other IT / Software / Systems Jobs


Lead Program Manager Retention Marketing
Description: Want a job that commands attention That's exactly what our Marketing team members do every day. From grassroots efforts to major markets, you'll connect our customers to the coolest offerings around. (more...)
Company: AT&T
Location: El Segundo
Posted on: 06/20/2018

Developer
Description: Let companies apply to you,
Company: Hired
Location: Long Beach
Posted on: 06/20/2018

Senior Software Engineer (JavaScript)
Description: Our development team works on the entire tech stack from low-level database operations to front-end development for a large cloud-based enterprise application for the construction industry. Engineers (more...)
Company: Procore Technologies
Location: Los Angeles
Posted on: 06/20/2018


CNC/CAM Programmer Job - Colorado Springs, CO
Description: CNC/CAM Programmer Job BENEFITS: 401k with company match Relocation assistance for qualified candidates Performance bonuses PTO awarded after first six months 10 paid holidays Performance base paid Christmas (more...)
Company: Cogitic
Location: Santa Fe Springs
Posted on: 06/20/2018

CNC/CAM Programmer Job - Colorado Springs, CO
Description: CNC/CAM Programmer Job BENEFITS: 401k with company match Relocation assistance for qualified candidates Performance bonuses PTO awarded after first six months 10 paid holidays Performance base paid Christmas (more...)
Company: Cogitic
Location: Monrovia
Posted on: 06/20/2018

Software Engineer (Full Stack) - LA or Chicago - (S424L)
Description: Blockchain Developers, the leading blockchain recruiting agency, is seeking a Software Engineer Full Stack for our client, an exciting, well-funded company that is disrupting the consumer credit world. (more...)
Company: Blockchain Developers, Inc
Location: Los Angeles
Posted on: 06/20/2018

CNC/CAM Programmer Job - Colorado Springs, CO
Description: CNC/CAM Programmer Job BENEFITS: 401k with company match Relocation assistance for qualified candidates Performance bonuses PTO awarded after first six months 10 paid holidays Performance base paid Christmas (more...)
Company: Cogitic
Location: Wilmington
Posted on: 06/20/2018

software engineer
Description: At br br Entertainment Partners we help to power Oscar-winning films, Emmy-winning br br shows, and Clio-winning commercials. Feel the satisfaction of doing work that br br directly impacts (more...)
Company: Entertainment Partners
Location: Burbank
Posted on: 06/20/2018

Product Tester (from home) - Part-Time, No Exp Req. $25-$45/hr
Description: American Consumer Panels reg , located at One World Trade Center, 285 Fulton St., Suite 8500 New York, NY, 10007, is looking to fill the position listed below nationwide : br br In-Home Usage Tester (more...)
Company: American Consumer Panels
Location: Alhambra
Posted on: 06/20/2018

CNC/CAM Programmer Job - Colorado Springs, CO
Description: CNC/CAM Programmer Job BENEFITS: 401k with company match Relocation assistance for qualified candidates Performance bonuses PTO awarded after first six months 10 paid holidays Performance base paid Christmas (more...)
Company: Cogitic
Location: Studio City
Posted on: 06/20/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest California jobs by following @recnetCA on Twitter!

Riverside RSS job feeds