RiversideRecruiter
the smart solution for Riverside jobs

Bilingual Customer Service Representative -

Location: Riverside
Posted on: July 8, 2018

Job Description:

Bilingual Customer Service Representative



Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Duties/Responsibilities:

Active Listening ? Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking ? Talking to others to convey information effectively.

Service Orientation ? Actively looking for ways to help people.

Persuasion ? Persuading others to change their minds or behavior.

Reading Comprehension ? Understanding written sentences and paragraphs in work related documents.

Critical Thinking ? Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Writing ? Communicating effectively in writing as appropriate for the needs of the audience.

Coordination ? Adjusting actions in relation to others' actions.

Social Perceptiveness ? Being aware of others' reactions and understanding why they react as they do.

Negotiation ? Bringing others together and trying to reconcile differences.

Computers and Electronics ? Knowledge of office software including MS Word, Excel and Outlook



Skills/Requirements/Qualifications

Title: Job Zone Two: Some Preparation Needed

Education: These occupations usually require a high school diploma.

Related Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

Job Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Job Zone Examples: These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.

Specific Vocational Preparation in years: (4-6)

Writing ? Communicating effectively in writing as appropriate for the needs of the audience.

Coordination ? Adjusting actions in relation to others' actions.

Social Perceptiveness ? Being aware of others' reactions and understanding why they react as they do.

Negotiation ? Bringing others together and trying to reconcile differences.



Please attach your resume in reply for consideration.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Riverside, Bilingual Customer Service Representative -, IT / Software / Systems, Riverside, California

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other IT / Software / Systems Jobs


IT Application System Specialist (COOL:GEN, COBOL)
Description: Looking for a long term contractor for a client at Cypress, CA POSITION : IT Application System Specialist Pay Rate: 45-50 /hr Phone interview followed by skype. Onsite
Company: Advantex Professional Services
Location: Cypress
Posted on: 07/20/2018

Systems Administrator
Description: Job Title: Systems Administrator Why work here as a Systems Administrator Top Hedge Fund on the West Coast Team is small and you will work with the best of the best. You will own your projects from start (more...)
Company: Technical Connections, Inc.
Location: Los Angeles
Posted on: 07/20/2018

Need> Java Developer at Los angles, CA(Need LinkedIn)
Description: Hi, Kindly let me know if you have a suitable fit for the following position. Thanks Java Developer Location: Los angles, CA Duration: 12months 9yrs exp Please send the resume
Company: Ivy Tech Solutions Inc
Location: Los Angeles
Posted on: 07/20/2018


SAP P2P Analyst
Description: Are you a dedicated SAP P2P Analyst with full lifecycle SAP MM implementation experience Are you looking for an employer that fosters your career growth and provides upward mobility opportunities Are (more...)
Company: Universal Music Group
Location: Woodland Hills
Posted on: 07/20/2018

Full Stack Developers - NASA JPL
Description: Requisition Number 18-0050 Post Date 7/8/2018 Title Full Stack Developers - NASA JPL City Pasadena State CA Description INNOVIM, LLC is seeking two Full Stack Developers who are comfortable in software (more...)
Company: Innovim
Location: Pasadena
Posted on: 07/21/2018

Salesforce Developer
Description: Job Description: Development experience with Salesforce Lightning Component
Company: Collabera
Location: San Diego
Posted on: 07/20/2018

Mainframe Operator
Description: Our client is looking for a skilled professional for a 6 month assignment, with the possibility of extension. Primary responsibilities for this position are to manage the daily operation and administration (more...)
Company: Pomeroy
Location: Los Angeles
Posted on: 07/20/2018

Net Developer
Description: Hi , Hope you're doing Great This is Manoj from Dimension Consulting Inc. Title : .Net Developer Position : Full Time Location : Los Angeles, CA Note : Need Local Candidates Job Description: In the role (more...)
Company: Dimension Consulting
Location: Los Angeles
Posted on: 07/20/2018

Product Tester (from home) - Part-Time, No Exp Req. $25-$45/hr
Description: American Consumer Panels reg , located at One World Trade Center, 285 Fulton St., Suite 8500 New York, NY, 10007, is looking to fill the position listed below nationwide : br br In-Home Usage Tester (more...)
Company: American Consumer Panels
Location: Santa Monica
Posted on: 07/20/2018

Software Engineer Principal
Description: br The Advanced Concepts division of Solute is an organization of world class technologists that builds cutting edge technology in cutting edge Software, Cyber Security, Data Analytics, Cloud Computing, (more...)
Company: SOLUTE
Location: San Diego
Posted on: 07/21/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest California jobs by following @recnetCA on Twitter!

Riverside RSS job feeds