RiversideRecruiter
the smart solution for Riverside jobs

Bilingual Customer Service Representative -

Location: Riverside
Posted on: October 8, 2018

Job Description:

Bilingual Customer Service Representative



Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Duties/Responsibilities:

Active Listening ? Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking ? Talking to others to convey information effectively.

Service Orientation ? Actively looking for ways to help people.

Persuasion ? Persuading others to change their minds or behavior.

Reading Comprehension ? Understanding written sentences and paragraphs in work related documents.

Critical Thinking ? Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Writing ? Communicating effectively in writing as appropriate for the needs of the audience.

Coordination ? Adjusting actions in relation to others' actions.

Social Perceptiveness ? Being aware of others' reactions and understanding why they react as they do.

Negotiation ? Bringing others together and trying to reconcile differences.

Computers and Electronics ? Knowledge of office software including MS Word, Excel and Outlook



Skills/Requirements/Qualifications

Title: Job Zone Two: Some Preparation Needed

Education: These occupations usually require a high school diploma.

Related Experience: Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.

Job Training: Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Job Zone Examples: These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.

Specific Vocational Preparation in years: (4-6)

Writing ? Communicating effectively in writing as appropriate for the needs of the audience.

Coordination ? Adjusting actions in relation to others' actions.

Social Perceptiveness ? Being aware of others' reactions and understanding why they react as they do.

Negotiation ? Bringing others together and trying to reconcile differences.



Please attach your resume in reply for consideration.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Riverside , Bilingual Customer Service Representative -, IT / Software / Systems , Riverside, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Junior Software Engineer
Description: We are looking for several passionate and ambitious Entry Level Software Engineers to design, develop and install next gen software solutions. This is an excellent opportunity for an ambitious recent (more...)
Company: Revature
Location: Glendale
Posted on: 10/24/2018

Entry Level Software Engineer -
Description: We are looking for several passionate and ambitious Entry Level Software Engineers to design, develop and install next gen software solutions. This is an excellent opportunity for an ambitious recent (more...)
Company: Revature
Location: Long Beach
Posted on: 10/24/2018

PBX Operator Per Diem
Description: IT'S SIMPLE. You want to work in a healthcare setting where you are valued and appreciated - where you receive respect from your superiors and co-workers
Company: Kindred Healthcare
Location: La Mirada
Posted on: 10/24/2018


Product Tester from Home (Part time) - No Exp. Required, $25-$45/hour
Description: In-Home Usage Tester Product Tester--from--home Part-timePresently we're recruiting Product Testers from home in several US cities--to expand our private network of In-Home Usage Testers IHUT to (more...)
Company: American Consumer Panels
Location: Sun Valley
Posted on: 10/24/2018

Senior Software Engineer with Security Clearance
Description: Raytheon Space Airborne Systems is seeking a Senior Software Engineer with Java/J2EE Development, C/C development skills needed to support multiple radar ground station programs for the Sensor Command (more...)
Company: Raytheon
Location: El Segundo
Posted on: 10/24/2018

Java Fullstack Developer - J2EE/node.js
Description: Can work on W2 onlyMust skills:Medical Insurance experience is a must
Company: DHANU GLOBAL ENTERPRISES, INC.
Location: Woodland Hills
Posted on: 10/24/2018

Hadoop Developer
Description: Email your resume to Immediate need for genuine and technically strong candidatesProfile required with the following skill sets: Hadoop, Hbase, Hive, Hbase, Spark, Scala, Cloudera. Java
Company: Experttech Solutions Inc
Location: Los Angeles
Posted on: 10/24/2018

Information Technology Assurance Specialist I with Security Clearance
Description: Information Technology/Assurance Specialist I The primary function is working within Special Access Programs SAPs supporting Department of Defense DoD agencies, such as HQ Air Force, Office of the (more...)
Company: ManTech International Corporation
Location: Los Angeles
Posted on: 10/24/2018

Software Engineer - Early Career
Description: Company The Boeing Company Job ID Date posted 09/25/2018 Location Long Beach California United States Job Description Long Beach BT E Organization is seeking a real time Software Engineer (more...)
Company: Boeing
Location: Long Beach
Posted on: 10/24/2018

Retail Senior Sales Consultant Technology
Description: Responsibilities: At Office Depot and Office Max, our Sr. Sales Consultant-Technology is a full-time role, and the person in this position will have ownership of the Technology Tech Services areas. (more...)
Company: Office Depot
Location: Rancho Cucamonga
Posted on: 10/24/2018

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Riverside RSS job feeds