Housing Consultant, Part-Time
Company: The Scion Group
Location: Riverside
Posted on: January 12, 2021
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Job Description:
At The Scion Group, we're changing the way people see student
housing. It's bigger than beds and buildings. It's about providing
an experience for students to explore the best years of their
lives. It's about creating communities - both on and off campus -
that feel like less like a place and more like a home.We're
searching for a PT Experience Team Member who will use their
passion for people to provide excellent customer service that
drives the brand's overall customer experience strategy to meet the
organization's revenue goals. This position will execute
initiatives that support our goal to provide exceptional customer
experience and foster a customer-centric culture. These team
members are accountable for delivering world-class thinking and
customer service, while identifying opportunities to grow
relationships and ensure exceptional customer experiences.Key
attributes in our next team member* Customer-Centric Attitude*
Critical thinker and creative problem solver* Solution-oriented*
Reliable* Driven* CommunicatorResponsibilitiesSales* Personally
interacts with customers on the sales floor.* Provides community
and amenity tours.* Provides feedback on sales barriers and
customer objections.* Demonstrates proficiency with:* General
community knowledge (number of buildings, unit mix, physical
amenities, location, university relationship, etc.)* Market (all
information contained in market survey) and can compellingly
communicate their assigned community's value proposition relative
to peer assets.* Content and administrative processes of the
Application, Housing Agreement, Assignment process, Community
Policies, and various Addenda.* Overall ability to interact with
customers in a sales capacity to meet the community's revenue
targets.* Tours competitors for strategic insight and market
knowledge.* Community brand guidelines and value proposition.*
Executes sales initiatives as outlined by Customer Experience &
Sales Manager such as call centers, satisfaction walks, signing
events, etc.Customer Experience & Marketing Initiatives* Provides
immediate assistance to customers.* Assists in planning, promoting
and executing customer experience initiatives, for all customers,
for both the community and on-campus throughout the course of the
year.* Supports management efforts to engage customers and narrate
the lifestyle and experience of living at the community through
social media.* Provides recommendations on local marketing
opportunities and messaging.* Seeks to utilize existing
relationships to augment sales and customer experience
initiativesAdministrative* Actively seeks training opportunities,
follows Scion's policies and Fair Housing Laws, and attends all
required in-person & online training.* Assists in opening, closing
and maintaining the office, clubhouse and amenities including
participation in general housekeeping tasks.* Schedules and follows
up on maintenance requests.* Maintains office organization and file
structure.* Logs, files and retrieves customer packages.* Audits
files as needed or assigned.The responsibilities listed above are
not all inclusive.Qualifications* Commitment to excellence and high
standards, with acute attention to detail.* Well-developed written
and verbal communication skills.* Strong interpersonal skills.*
Works effectively with all levels of management, and a diverse
general public population.* Versatility, flexibility, and a
willingness to work within a constantly changing environment - with
the ability to adjust priorities.* Ability to work independently on
assigned tasks and as a member of various teams, with minimal
guidance.* Ability to meet goals and deadlines timely and
consistently.* Availability to work during summer, holidays, and
turn.* Must be available to work a minimum of 18 hours a week*
Adhere to after hour call policy when applicable.* College Attendee
preferredThe Scion Group LLC provides equal employment
opportunities (EEO) to all employees and applicants for employment
without regard to race, religion, creed, national origin, color,
gender, sex, sexual orientation, gender identity or expression,
age, physical or mental disability (as long as the
employee/applicant is otherwise qualified for the job with or
without a reasonable accommodation), genetic information, HIV/AIDS
status, marital status, uniformed service, veteran status,
pregnancy or other legally protected status or category under
federal or state law. The Scion Group LLC complies with applicable
state and local laws governing nondiscrimination in employment in
all locations in which the Company has properties. This policy
applies to all terms and conditions of employment, including
hiring, placement, promotion, termination, layoff, recall,
transfers, leaves of absence, compensation, training and other
terms and conditions of employment. The Scion Group LLC is
committed to the principles of equal employment
opportunities.IND3
Keywords: The Scion Group, Riverside , Housing Consultant, Part-Time, Other , Riverside, California
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