Member Fulfillment Team Lead
Company: Walmart
Location: Riverside
Posted on: February 22, 2021
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Job Description:
feedback; training associates on processes and procedures;
providing direction and guidance to associates on member service
approaches and
techniques to ensure member complaints and issues are resolved
according to company guidelines; ensuring compliance with company
policies and
procedures; supporting the Open Door Policy; and participating in
recruiting, hiring, scheduling, promoting, coaching, and evaluating
associates.
Maintains safety of facility according to company policies and
procedures by conducting safety sweeps; following procedures for
forklift spotting and
handling and disposing of hazardous materials; following company
steel standard guidelines; and correcting and reporting unsafe
situations to
management.
Supports the Sam's Club ecommerce plan in the club by overseeing
operations of the ecommerce programs (for example, Club Pick Up,
Ship From
Club, etc.); auditing on-line customer feedback; working to resolve
customer complaints and escalating unresolved issues to management;
and
identifying trends generating causes and supporting management in
implementing solutions.
Supervises Associates supporting the ecommerce programs by training
and providing resources to meet store associate needs; assigning
duties;
providing feedback; communicating goals; and ensuring associate
coverage at the ecommerce pick-up location.
Executes the Sam's Club Pickup plan and processes in the club by
updating Club operations with key performance indicators; auditing
customer
orders to ensure they are fulfilled correctly; ensuring equipment
is available and ready for associates; maintaining awareness of the
Club Pickup
strategy and execution goals; touring the Club to evaluate CPU
performance; training and providing resources to meet associate
needs; evaluating
performance and processes and determining their impact on the total
Club; and supporting the development of new metrics through
feedback and
utilizing current metrics to evaluate CPU effectiveness.
Supports projects to improve CPU efficiencies in the club by
leveraging key performance indicators and leadership insight to
resolve operational gaps;
modeling appropriate picking and loading for other associates;
executing process improvement projects; evaluating the execution of
program plans
and projects and identifying any gaps; implementing solutions to
improve process productivity and quality; and communicating with
others to ensure
Sam's Club Pickup is properly staffed.
Provides member service by acknowledging the member and identifying
member needs; providing guidance and support to members
regarding
self service technology; assisting members with purchasing
decisions; locating merchandise; resolving member issues and
concerns; and promoting
the company's products and services.
Ensures maintenance of the sales floor and merchandise presentation
in accordance with company policies and procedures by properly
handling
claims and returns; zoning the area; stocking, arranging and
organizing merchandise; setting up, cleaning, and organizing
product displays; removing
damaged goods; signing and pricing merchandise according to company
policies and procedures; identifying shrink and damages; and
securing
fragile and high-shrink merchandise
Oversees the picking and staging of club pick up orders throughout
the day; and ensuring products are selected and staged according to
company
policy and procedures.
Develops, communicates, and implements processes and practices to
meet business needs by collaborating with managers, co-workers,
customers,
and other business partners; analyzing and applying information
from multiple sources; monitoring progress and results; and
identifying and
addressing improvement opportunities.
Demonstrates, promotes, and supports compliance with company
policies, procedures, and standards of ethics and integrity by
explaining, guiding,
and demonstrating how to apply these in executing business
processes and practices; implementing related action plans; using
the Open Door Policy;
and assisting management with correcting ethical and compliance
issues and problems.
Leads and participates in teams by using and sharing resources,
information, and tools; determining customer needs and business
priorities;
coordinating and executing work assignments; providing advice,
feedback, and support to ensure timelines and work quality are
achieved; and
modeling and helping others with how to adapt to change or new
challenges. Minimum Qualifications... Outlined below are the
required minimum qualifications for this position. If none are
listed, there are no minimum qualifications. I acknowledge that the
position for which I am applying requires me to successfully
complete all job required trainings and assessments within a
prescribed time period if I receive the position.
Must be 18 years of age or older Preferred Qualifications...
Outlined below are the optional preferred qualifications for this
position. If none are listed, there are no preferred
qualifications. About Sam's Club Sam Walton opened the first Sam's
Club in 1983 to meet a growing need among customers who wanted to
buy merchandise in bulk. Since then, Sam's Club has grown rapidly,
opening more than 600 clubs in the U.S. and 100 clubs
internationally. By offering affordable, wholesale merchandise to
members, Sam's Club helps make saving simple for families and small
business owners.
Sam's Club employs about 110,000 associates in the U.S. The average
club is 134,000 square feet and offers bulk groceries and general
merchandise. Most clubs also have specialty services, such as a
pharmacy, an optical department, a photo center, or a tire and
battery center.
Sam's Club is an Equal Opportunity Employer - By Choice. We believe
we are best equipped to help our associates, customers and the
communities we serve live better when we really know them. That
means understanding, respecting and valuing diversity - unique
styles, experiences, identities, ideas and opinions - while being
inclusive of all people. All the benefits you need for you and your
family
Keywords: Walmart, Riverside , Member Fulfillment Team Lead, Other , Riverside, California
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