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Remote Offshore Operations Support Head

Company: BlockFi
Location: Riverside
Posted on: April 5, 2021

Job Description:

A financial technology development company needs applicants for an opening for a Remote Offshore Operations Support Head. Must be able to: Ensure volume forecasts and planning requirements are built to manage peak volume periods to ensure achievement of KPIs Hire, mentor, develop, and guide a team of managers to efficiently and effectively lead a team of Client Service Associates spanning your region Oversee offshore Client Support teams, ensuring day to day operations are running smooth and metrics/KPIs are being met across the teams Position Requirements Include: Minimum 5 years of experience in building and managing client support organizations consisting of multiple teams across a region Experience with ticketing systems (e.g. ZenDesk, etc.) Experience building, leading and growing high performing teams, preferably in a high growth startup type environment Understand what it means to move fast, pivot with change, growth mindset, collaborate cross functionally and bring people together towards a common goal Demonstrated experience with metrics and analysis including workforce planning, productivity, SLAs, C-SAT and KPIs Advanced skills of Microsoft products including Outlook, Word, PowerPoint and Excel. Comfort with BI tools

Keywords: BlockFi, Riverside , Remote Offshore Operations Support Head, Other , Riverside, California

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