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Bilingual Spanish Customer Service Representative

Company: Cognosante
Location: Riverside
Posted on: May 3, 2021

Job Description:

Security Clearance required:Able to obtain Public TrustCognosante is on a mission to transform our countrys healthcare system. With our health and security-focused solutions, we help public sector organizations achieve the important task of providing the best possible public services to American Citizens. From Enterprise IT, Data Science, and Security Services, to full-scale Consumer Engagement and Interoperability solutions, we are moving government services forward with transformation and innovation. Learn how we are making a difference in peoples lives today!Job DescriptionCustomer Service Representatives (CSRs) provide exceptional service while answering in-bound consumer inquiries. Use basic office equipment and technology such as telephones, email, and web-based tools to perform duties. CSRs are trained on multiple systems and use these systems daily. To ensure information provided is accurate and consumers have the best possible experience all calls require the use of scripted responses.Position is customer service focused. There are no sales involved.Key Responsibilities:Performing in-bound and outbound customer service support, via phone, email and/or chatRespond to Customer inquiries within the set departmental staffing and time parametersFollow established and documented policies and standard operating procedures, such as completing checklist, escalation request, and documenting account recordsDemonstrate ownership in all facets of both customer and support group interactionsProvide quality satisfaction and accuracy in both responses and documentation in all customer and client service inquiresAchieve service level metrics that includes first call resolution, appointment integrity, response time, response accuracyAdhere to HIPAA privacy lawsComplete and accurately disposition call records for appointment scheduling and capturing of contact informationUtilize standard technology such as a telephone, e-mail, calendar scheduling and web browserNavigate within an online tool to the appropriate responses, record capturing, and fulfillment servicingMay be required to work holidays, evenings, weekends, and overtimePerform other related duties as assignedRequired Qualifications:High School diploma or GED equivalent requiredMinimum 1 year customer service/Help Desk experience preferredFluent in English and SpanishInbound call center experience a plusMust have demonstrated excellent listening, interpersonal and leadership skills, and the ability to organize simultaneous tasksParticipate in training and receive certification that all required modules received a passing scoreCandidates that do not meet the required qualifications will not be considered.Additional Minimum Qualifications:Previous professional email correspondence experience strongly desiredMust be able to speak, write and read English clearly, professionally, and fluentlyMust be able to type a minimum of 20 WPMBasic computer knowledge and comfortable navigating a Windows based operating systemFriendly, empathetic phone presenceAbility to sit and speak for extended periods of timeProven ability to build relationships within a teamMust be punctual and committed to assigned scheduleMust demonstrate excellent interpersonal skills and the ability to organize simultaneous tasksWere solving Americans health and safety challenges with technology, innovation, and purpose.At Cognosante, we help improve how the nation delivers services to its citizens through innovation and transformation. We're committed to creating positive results with lasting impact, and are always looking for passionate people who share our values to join the Cognosante family.Cognosante was founded to address a critical gap in the health IT marketthe need for a smart, nimble company, unencumbered by legacy systems and unafraid to challenge accepted wisdom. We have been able to extend out impact beyond health and into security and social services. Our continued success is the result of our expertise and insights, combined with our actively fostering a culture that encourages diversity of people and ideas.Every day, we help government agencies solve difficult problems. Were ensuring health professionals have accurate, secure, and timely health data so Americans get the healthcare they need. We help Federal and State agencies navigate healthcare reform and empower their technology transformations. Were addressing the social determinants of health to remove barriers to healthcare access. And, were proud to help our military do its job more safely by leveraging stronger IT networks and using cybersecurity and biometrics technologies that replace outdated legacy solutions. Were also helping create more options for Veterans, active duty military personnel, and their families to obtain health services in their communities.Passion for what we do. Pride in how we do it. At Cognosante we are all VIPS. We create value by being enterprising. We develop innovative ideas and solutions. We perform at our best and deliver results. We share achieved results and recognitions.Are you ready to make a difference in the lives of millions? Join us.Highlighted Benefits for Full-time EmployeesMedical Dental Vision 401k Flexible Spending Accounts Paid Time Off Work/Life Solutions Pet InsuranceCognosante is an equal opportunity employer (. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If youd like to view a copy of the companys affirmative action plan or policy statement, please email . Cognosante is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.T o all recruitment agencies: Cognosante does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our requisitions, any Cognosante email address, any Cognosante employee, or to any company location. Cognosante is not responsible for any fees related to unsolicited resumes.COVID-19 isnt stopping our hiring process nor our business as (semi) usual. Were still reaching candidates, virtually and were still working, remotely! Are you a self-starter who likes to work from home and is interested in this position? Apply today!Quick tips on virtual hiring success:Test your tech make sure your internet connection and video conferencing program are both working prior to your interview.Dress appropriately dress for success and ensure your surroundings are tidy.Be prepared do your homework, rehearse your responses to key interview questions, and prepare your own questions.Be personable make eye-contact, smile often, and demonstrate enthusiasm for the role.Remove distractions engage with the interviewer by removing all distractions, including your smartphone.

Keywords: Cognosante, Riverside , Bilingual Spanish Customer Service Representative, Other , Riverside, California

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