RiversideRecruiter Since 2001
the smart solution for Riverside jobs

Service Delivery Representative I or II (Consumer Lending Team)

Company: Schools Financial
Location: Riverside
Posted on: May 3, 2021

Job Description:

Position Summary:

Serve the Membership by supporting multiple contact channels, primarily via telephone and by providing World Class Personal Member Service on every contact, while completing transactions or providing information on Credit Union products and services.

Essential Job Functions:

* Serving the Membership over the telephone by processing Member transactions and providing product and service information, while supporting multiple call queues. This includes but is not limited to: * May communicate with Members using electronic correspondence. * Assisting the department by completing projects and reports. * Providing suggestions for streamlining department and credit union operations. * Assisting the department with the training of new and existing teammembers and serves as a role model. * Advocate for our Members and be willingly to escalate calls as appropriate and or solicit help as needed. * Delivering World Class Personal Member Service professionally and efficiently, while contributing to department goals on Quality Control and Contact Center service objectives. * Maintains confidentiality of credit union and Member records. * Performing various file maintenance including processing requests for a change of address, check orders, and ordering ATM cards, etc. * Informing Members of credit union promotions and/or new products and services. * Performing advanced research on accounts and identifies and corrects Member account problems. * Having a working knowledge of credit union savings and loan products and all services. * Providing consultative services to Members regarding credit union products and services by assessing the Member's needs and addressing their concerns by gaining agreement. * Providing additional area of expertise on one or more advanced queues, such as loans, retirement, real estate, foreign language or e-services queue. * Demonstrating empathy to our Member's needs on each and every Member interaction. * All teammembers must comply with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions. * Performs other related duties as assigned or requested.

Education:

High School Diploma

Years of Experience:

1 - 3 years of previous related experience required

Keywords: Schools Financial, Riverside , Service Delivery Representative I or II (Consumer Lending Team), Other , Riverside, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Seasonal Warehouse Worker - (Beaumont)
Description: table class htmlDetailElementTable border 0 cellpadding 0 cellspacing 0 tr td div class sfdc richtext id j id0:portId:j id81j id0:portId:j id81 00NF000000CFqt6 div span style font-size: (more...)
Company: Amazon Workforce Staffing
Location: Yucaipa
Posted on: 05/13/2021

Production Associate
Description: Job Description The Manufacturing Assembler is responsible for building and assembly of a multitude of pieces as well as completed truck bodies with a high degree of skill in a manufacturing (more...)
Company: Morgan Corporation
Location: Yucaipa
Posted on: 05/13/2021

Janitor
Description: Stater Bros. - 11365 Bryant St. - Custodian
Company: Stater Bros. Markets
Location: Yucaipa
Posted on: 05/13/2021


Seasonal Warehouse Team Member
Description: table class htmlDetailElementTable border 0 cellpadding 0 cellspacing 0 tr td div class sfdc richtext id j id0:portId:j id81j id0:portId:j id81 00NF000000CFqt6 div span style font-size: (more...)
Company: Amazon Workforce Staffing
Location: Yucaipa
Posted on: 05/13/2021

Seasonal Package Sorter - Earn up to $17.90/hr!
Description: table class htmlDetailElementTable border 0 cellpadding 0 cellspacing 0 tr td div class sfdc richtext id j id0:portId:j id81j id0:portId:j id81 00NF000000CFqt6 div b Warehouse Team (more...)
Company: Amazon Workforce Staffing
Location: Yucaipa
Posted on: 05/13/2021

FT Customer Service Specialist - Work From Home
Description: Customer Support / Remote - Anywhere in U.S. / Competitive Pay / Weekend availability
Company: Dolls Kill
Location: Yucaipa
Posted on: 05/13/2021

Warehouse Team Member - Earn Up To $18.40/hr
Description: table class htmlDetailElementTable border 0 cellpadding 0 cellspacing 0 tr td div class sfdc richtext id j id0:portId:j id81j id0:portId:j id81 00NF000000CFqt6 div span style font-size: (more...)
Company: Amazon Workforce Staffing
Location: Yucaipa
Posted on: 05/13/2021

Seasonal Warehouse Operator
Description: table class htmlDetailElementTable border 0 cellpadding 0 cellspacing 0 tr td div class sfdc richtext id j id0:portId:j id81j id0:portId:j id81 00NF000000CFqt6 div span style font-size: (more...)
Company: Amazon Workforce Staffing
Location: Yucaipa
Posted on: 05/13/2021

Wax Specialist
Description: European Wax Center-Santee is in search of licensed estheticians cosmetologists to join East County s flagship Team. Located in the vibrant Trolley Square Shopping Center, we are surrounded by (more...)
Company: European Wax Center - Santee, CA
Location: Santee
Posted on: 05/13/2021

Special Agent
Description: HOW TO APPLY STEP 1: Click on the Apply button to be directed to the FBIJobs Careers website. STEP 2: Click the Start button to begin. You will be prompted to either Sign In to continue or to register (more...)
Company: Federal Bureau of Investigation
Location: Santee
Posted on: 05/13/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Riverside RSS job feeds