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Warehouse Customer Service

Company: FBA International USA
Location: Riverside
Posted on: May 3, 2021

Job Description:

Job DescriptionPosition purposeThe Warehouse CSRrole is responsible for the overall workflow of warehouse order processing and procedures. This role is responsible for ensuring Trading Partners accounts are handled effectively as it relates to capturing orders via WMS and ensuring orders ship timely via carrier routing portals. This includes the processing flow for daily orders, communication of work instructions to the team, providing problem solving support and resolutions, warehouse data entry and invoicing.Company Standards In the performance of their respective tasks and duties all FBA International employees are expected to conform to the following:Provide excellent customer service to our Trading Partners, both external and internal.Perform quality work within deadlines with or without direct supervision.Interact professionally with other employees, customers and suppliers.Work effectively as a team contributor on all assignments.Responsibilities/Duties/Functions/TasksAssists manager in daily order flow.Relays work instructions to the floor.Processes and complete all assigned work.Help associates with problem resolutions pertaining to orders.Understanding & compliant of Trading Partner routing guides.A-Z outbound order processing.Scheduling pickups for outbound orders via carrier portals & e-mailLabel creation & BOLs.Trading partner timely invoicing via WMSQualificationsGood verbal and written communication skills.Ability to use and understand software applications.Big Box retailer experience in routing & complianceAccurate keying skills.Experience in MS Office Excel, Word and Internet Explorer.Ability to manage multiple activities simultaneously.Detail oriented.Travel Requirements0% Travel PreferencesHigh School Education or Equivalent required; college degree preferred.Ability to speak both English and Spanish preferred.Equipment, Physical Work & Safety Requirements[Amount of physical exertion expended in handling materials, tools, operating machines or equipment. Identify tools, equipment, machinery, materials handled. Indicate % of work time involved.]_____ Operates tools, machines or equipment. No significant lifting. ( ) If Applicable___X__ Operates computers or office equipment in an office environment.Tools __0__% time Used; Equipment __0__% time Used; Machinery __0__% time Used, Computers / Office Equipment 100 % time UsedWalking __10_% time Used Standing _____% time Used Lifting __0__% time Used Climbing __0__% time Used Pulling __0__% time Used Pushing __0__% time Used Sitting __90__% time Used Cramped or Confided Space __0__% time UsedThe 10 Rules of Engagement Its Us Against ThemRealistic OptimismThink Long TermPersistenceListenWork Smarter and HarderRespect Yourself and OthersStep Outside Your Comfort ZoneWhats Good For One, Is Good For AllWe Have Trading Partners Not CustomerSTATEMENT OF NON-INCLUSIVITY: This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.Company DescriptionWe are a wholly owned Australian Company, established in 1990 with a head office in Melbourne. Over the past 30 years, we have grown to not only become the largest plastic housewares supplier across the Australian and New Zealand market, but also globally with offices, manufacturing and warehousing facilities in the USA, UK and China.Our brands and diverse, quality product offerings have built a reputation amongst a select group of local, interstate and international retail partners. Our products can be located in many major retailers internationally and easily found in almost every household or workplace. All our products are designed and engineered in house at our Melbourne, Australia studio by our dedicated and motivated design and engineering team. With ongoing research and development, we strive to ensure that each new product is created to suit our customers ever changing needs. We are continuously researching inventive ideas and adding new products to our range that will enhance everyday duties. We promote a passionate, supportive and innovative culture and we do not compromise on the following values: Quality, Integrity and Loyalty. Our Vison is, to organize everyday life by creating and delivering innovative storage and plastic household products at an affordable price.With the rapid growth of our US business, our US headquarters located in Los Angeles is looking for an Accounts and Admin Clerk. Associated topics: associate, clerk, crane, dock c, intern, logistics intern, operator warehouse, palletizer, supply chain, warehouse technician

Keywords: FBA International USA, Riverside , Warehouse Customer Service, Other , Riverside, California

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