The City of Riverside is looking for EXPERIENCED dispatch
professionals to join our team! We are now accepting applications
for the position of PUBLIC SAFETY DISPATCHER II (LATERAL). If you
are currently employed by a California POST agency as a Dispatcher,
we encourage you to apply NOW!! The eligibility list established
from this recruitment may be used to fill current and future
vacancies within this classification in the Communications Division
of the Riverside Police Department.
- The salary that is posted for this recruitment is for any
applicant deemed a new member under the Public Employee Pension
Reform Act of 2013. For all others, please reference the City's
Public Safety Dispatchers II under general supervision, perform
journey level work in operating radio-telephone transmitting and
receiving equipment and a computer-aided dispatch (CAD) system on
an assigned shift; dispatch required law-enforcement, fire, medical
or other emergency services, personnel and equipment; and perform
related work as required.
This recruitment will remain open until a sufficient number of
qualified applications have been received; however, candidates are
encouraged to apply early in the process for optimal consideration.
The first review of resumes will take place on October 15, 2015 and
every two weeks thereafter.
Duties may include, but are not limited to, the following:
- Receive incoming telephone and voice radio calls on an assigned
shift; input and retrieve information in a computer-aided dispatch
- Obtain and record information using voice radio and a
computer-aided dispatch (CAD) system to dispatch necessary law
enforcement, fire, medical and other emergency services such as
ambulances and tow trucks.
- Compile data and maintain records of emergency responses,
equipment and personnel dispatched, and/or disposition of
- Send, receive and decode teletype information.
- Provide a variety of public information relating to law
enforcement or fire activities as permitted.
- Run inquiries on DOJ, National Crime Information Service, FBI,
Stolen Vehicle System.
- Operate a variety of equipment such as a computer-aided
dispatch (CAD) system, 9-1-1 telephone system and alarm monitoring
- Calm distressed citizens on the phone.
- Keep radio and/or mobile data computer (MDC) contact with
police and fire units on assignments.
- Coordinate emergency calls and relay information and assistance
requests involving other law enforcement and firefighting
- Participate in the dispatcher selection process.
- Train Public Safety Dispatcher Trainee and Dispatcher and
participate in evaluating their performance.
- May provide lead supervision in the absence of the lead
supervisor or Public Safety Communications Supervisor.
- Aid in the development and implementation of training programs
for entry and journey level dispatchers.
- Provide periodic input for review of dispatcher training manual
and other training materials and updates as necessary.
Education and Experience:
Education: Equivalent to the completion of the twelfth
Experience: Six months of non-probationary experience as a
Public Safety Dispatcher for a Police or Fire Department.
Necessary Special Requirements:
- Must be willing to work weekends, holidays, as well as days,
swing and graveyard shifts.
- Must be able to pass a speed and accuracy typing test at 35
- Must be able to pass an extensive police background
- Must be able to sit for long periods in a confined area and
wear a headset.
- Possession of, or ability to obtain within 30 days of
appointment, a valid appropriate Class "C" California Motor Vehicle
- Possession of, or ability to obtain within six months of
employment, a POST Basic Dispatcher Certificate or equivalent
- Successful completion of a POST Dispatcher academy.
- Possession of a POST Basic Dispatcher Certificate or equivalent
- CURRENT employment with a POST agency as a dispatcher, or
The selection process will begin with an employment application
package screening, with the best qualified candidates being invited
to participate further in the assessment process. This process may
include any combination of written, performance, and oral
assessments to evaluate job-related education, experience,
knowledge, skills, and abilities. Those who successfully complete
the selection process will be placed on the eligibility list for
It is the responsibility of candidates with a disability
requiring accommodation in the assessment process to contact the
Human Resources Department in writing to request such accommodation
prior to the closing date of this recruitment.
IMPORTANT: Appointment is subject to successful completion of a
pre-employment background investigation, medical/physical
examination, and drug and alcohol test; and may be subject to
polygraph examination, and/or psychological examination As part of
the background investigation, all claims of education and
experience made in the employment application process, as well as
other information submitted, will be verified.
NOTE: The City reserves the right to modify selection devices
and test instruments in accordance with accepted legal, ethical,
and professional standards. Candidates may reapply when there is a
posting to establish an eligibility list. Some candidates may be
disqualified indefinitely due to the results of their background
All applicants will be notified via e-mail or telephone of their
application status and the assessment dates/times/locations after
the closing date of this announcement.