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Customer Service Representative

Company: OctoClean
Location: Riverside
Posted on: June 6, 2021

Job Description:

Position Title:Customer Service RepresentativePosition Type: Full-timeCompensation: $16per hourEmployer/Organization DescriptionOctoClean is an enterprise whose purpose is to transform the janitorial industry through empowering andenabling successful franchise owners. We encourage aspiring business owners to take their first stepstoward financial and personal freedom by investing in a franchise with OctoClean. As a member of ourOctoClean corporate team, you would play an exciting and integral role in executing this vision! Ourenergetic and collaborative staff is focused on growing our customer base and creating programs thatthrill our customers and franchisees. If you are creative, enjoy a challenge, and are willing to work hard inorder to see a direct impact from your efforts, then OctoClean may be the right fit for you!Please visit to learn more about us.Position DescriptionOctoClean is seeking a full-time Customer Service Representative to join in our mission of transformingthe janitorial industry. The ideal candidate will exhibit excellent organizational skills and customer service skills whileliaising between customers and franchisees. In addition, because of the tremendous growth of the company,the ideal applicant will possess verifiable leadership skills, exceptional computer skills, and be a positive team player.Bilingual in English/Spanish is desired but not required.With a competitive benefits package, many training opportunities, and the potential for upward mobility, this full time Lead position is the perfect springboard into our growing company and staff community. Primary Responsibilities will include (but are not limited to):Receiving complaints, extracting and documenting all pertinent informationCreating and managing cases in Customer Relationship Management System for complaints,requests, or inquiriesRelaying case information to others effectively in verbal or written formatBuilding positive working relationships with internal staff, customers and Franchise OwnersPerforming regular satisfaction calls to customers and maintaining call scheduleVarious administrative tasks and projectsThis is a leadership position and may require management of one or more employees Desired Qualities:ProfessionalLeads by exampleProactiveOpen to changeFlexibleKeeps emotions in checkWelcomes constructive criticismUpbeat and EnergeticFriendlyAdaptableCreativeSelf-motivated and Disciplined Requirements/Qualifications1 year of experience with customer service including:Situations involving conflict mediation Business etiquette for verbal, written, or face-to-face interactionsAbility to manage modern technological programs and deviceExperience working with Microsoft Office Suite Programs and/or Google DocsTyping speed of 50+ WPMMust be a leaderMust be a team playerPrincipals only. Recruiters, please don't contact this job poster.Do NOT contact us with unsolicited services or offers.

Keywords: OctoClean, Riverside , Customer Service Representative, Other , Riverside, California

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