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Customer Service Rep (NA) (JO-2110-138062)

Company: Ultimate Staffing Services
Location: Riverside
Posted on: November 18, 2021

Job Description:

Ultimate Staffing Services is currently hiring a Customer Service Rep in Riverside, CA.
This is a direct hire opportunity, great benefits, and room for growth.

The ideal candidate will have the following experience:

Key Areas of Responsibilities:

  • Serves customers by providing product and service information and resolving product and service issues.
  • Effectively manages all incoming requests from customers and potential customers and responds in a timely manner.
  • Enters and collects customer information and processes customer orders according to standard operation procedures (SOPs).
  • Handles and resolves customer complaints by determining the cause of the problem, selectingbest solution to solve the problem; expediting correction or adjustment; following up
    to ensure resolution.
    • Maintains customer records by updating account and financial information.
    • Attracts potential customers by answering product and service questions and suggestinformation about other products and services.
      • Records details of inquiries and complaints and the details of action taken according to SOP
      • Supports the inside sales team with order entry, response emails, quoting systems
      • Acts as a liaison between departments
      • Reaches customers with all forms of communication phone, email, and mail.
      • Meets personal, team, company sales targets and goals.
        Qualifications
        • Proven customer service experience and track record of over-achieving quotas.
        • Excellent communication and presentation skills.
        • Ability to detect problems and report information to appropriate personnel.
        • Ability to respond and adapt to different types of characters and personalities.
        • Strong active listening skills.
          For immediate consideration please send your resume to narana@ultimatestaffing.com

          We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ultimate Staffing Services, Riverside , Customer Service Rep (NA) (JO-2110-138062), Other , Riverside, California

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