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Veterans Services Representative I

Company: County of Riverside
Location: Riverside
Posted on: November 19, 2022

Job Description:


The County of Riverside's Department of Veterans' Services is filling multiple Veterans Services Representative I positions located in Riverside.

Selected candidates will serve the department through assisting veterans and their dependents with obtaining benefits from federal, state, and local governments. The Veterans Services Representative Iwill study and learn the laws, regulations, and operating procedures governing veterans' benefits. The incumbents will also screen veterans for benefit entitlements, advocate for the veterans who are requesting benefits, assist them to correctly fill out and submit proper Veteran Assistance forms, and help them submit evidence needed for benefit qualification purposes. In addition, they will conduct informative presentations for members of the public regarding veterans' benefits and complete other duties as assigned.

The department desires candidates who have experience in services and benefits that veterans qualify for; experience interviewing individuals for the purpose of obtaining personal or medical information from clients; and experience in public speaking educating large groups of people. Candidates with possession of either a California Department of Veterans Affairs (CDVA) and/or National Association of County Veterans Service Officers (NACVSO) certificate, knowledge of the process disabled veterans and their dependents go through to obtain services and benefits; have professional customer service, organizational, communication, and writing skills are encouraged to apply.

Meet the Team!

The County of Riverside's Department of Veterans' Services


  • In a learning capacity: interviews and advises veterans, their dependents, and survivors concerning entitlement to benefits under federal, State, and local provisions.
  • Assists in the preparation and development of claims for financial, medical, burial, and educational benefits; guides applicants in the filing of appeals.
  • Searches for, analyzes, and screens evidence bearing on entitlement.
  • Obtains affidavits, military records, birth, death, and naturalization certificates, marital documents, and other supporting evidence for claims; contacts lawyers, physicians, clergymen, and others to obtain further supporting evidence.
  • Assists in obtaining government insurance coverage and benefits; develops applications for discharge upgrades.

    Military Service: Possession of a DD Form 214 or equivalent which indicates honorable service in the United States Armed Forces.

    Education: Graduation from a recognized college with a Bachelor's degree. (Experience which involved in-depth interviewing and the securing of information from individuals in order to determine, on the basis of laws and regulations, the acceptance, rejection, or categorization of actions, may be substituted for the required education on the basis of one year of experience for two years of education.)

    Knowledge of: The basic benefits to which veterans and their dependents and survivors are entitled.

    Ability to: Learn effective interviewing and record keeping techniques; interpret and evaluate legal, medical, and other evidence; understand laws, rules, and regulations; establish and maintain cooperative working relationships with clients, fellow employees, and the staff of other agencies; prepare clear and comprehensive reports.


    Other Requirements

    License/Certificate: Possession of a valid California Driver's License.

    Veterans' Preference

    The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy here (Download PDF reader).

    What's Next?

    This recruitment is open to all applicants.

    Applicants who are current County of Riverside employees and/or current employees of the Veterans' Services Department may be considered before other applicants depending on the volume of applications received.

    Qualified applicants may be considered for future vacancies throughout the County.

    Application Period


    Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. All applicants must submit a complete application by the deadline. No late applications will be permitted.

    Include relevant work experience details on resume and/or application.

    Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process. A description of job duties directly copied from the job classification or job posting will not be considered.

    Upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).

    Reasonable Accommodations

    The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:

Keywords: County of Riverside, Riverside , Veterans Services Representative I, Other , Riverside, California

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