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Communication Services IT Service Desk Specialist

Company: VirtualVocations
Location: Riverside
Posted on: February 10, 2024

Job Description:

A company is looking for an IT Service Desk Specialist - Communication Services.
Key Responsibilities:

Provide comprehensive support in IT service onboarding projects, strategic requirements, and service improvements
Specialize in Microsoft Active Directory Domain Services (AD DS) and proficiency in Cisco VoIP environments
Collaborate with stakeholders, manage project charters, schedules, costs, communication plans, and risks

Required Qualifications:

Current Cisco VoIP certification or 3+ years' experience supporting Cisco VoIP environment, including Cisco Unified Contact Center Express (UCCX)
Bachelor's degree required
Prefer experience working at US Courts
ITILv4 certification desired
ServiceNow experience and/or certification(s) desired

Keywords: VirtualVocations, Riverside , Communication Services IT Service Desk Specialist, Other , Riverside, California

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