RiversideRecruiter
the smart solution for Riverside jobs

Live Chat Specialist

Company: Mommy Jobs Online
Location: Riverside
Posted on: May 20, 2019

Job Description:

We provide the tools, technology, and support that mental health professionals need to efficiently run their practice, so they may invest more of their time caring for their patients. We believe that customer support and happiness is more than just answering questions. We directly impact business goals through providing feedback to our product team and driving customer success. Our customer happiness team is one of the main reasons for our success and we want to be role models for our customers. You'll love this role if you truly enjoy helping others. Were looking for someone who loves solving problems and creating long term customer relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-focused team successful. Responsibilities and goals you'll own: Respond to and resolve customer questions through chat, email and telephone calls quickly and effectively Become an expert on features and capabilities to help solve any problems a user may encounter using or setting up their account Assist in on-boarding, educating, and supporting our customers from pre-trial inquiries all the way to subscription and beyond Help and provide guidance to our customers with insurance claims and billing related questions Act as a customer liaison with the product, sales, and marketing teams by passing along unique use cases and challenges that you see our customers experiencing Increase customer satisfaction and build loyalty by providing an amazing, personal customer experience Requirements Self-managed and self-motivated; you assimilate information quickly Comfortable answering and speaking on the telephone for long periods of time Previous experience responding to customers via telephone, live chat, and/or social media Prior experience with software support and training Previous experience with insurance claims and billing; a plus if billing experience is related to mental and behavioral health Team-player; you are able to write and talk to technical and non-technical people (both inside and outside of the Company) in clear and concise ways that the majority of people reading or listening to you understand the subject matter you are communicating. Blogging experience a plus Problem-Solver; you enjoy solving problems and dont stop until youve solved them; you are able to work on multiple tasks concurrently Patience, flexibility and empathy are your strong suit Who will love this job: You dont need to be told what to do. After you learn your job, you need very little guidance to see what needs to be done you take the initiative to jump in and get it done Youre super comfortable working on a distributed team in fact, thats exactly what youre looking for! You know that the best plans are meant to be broken You change and adapt to meet the needs of your customers You like making things easier for customers and colleagues. If theres a roadblock, you want to smooth it away You are energized by interacting with and helping people. You know that everyone has trouble sometimes, and you seek to empower and educate our customers You love reading and learning about new ways of doing things. Theres always a better way Youre a positive person and know how to look on the bright side You bring solutions to the table not just problems. (But you arent afraid to point out where were going wrong) Youre comfortable with a little chaos and uncertainty. We move fast and sometimes decisions are made without all of the information Benefits Were serious about team member well-being and lifelong learning we offer: Unlimited paid time off we want you to enjoy life outside the office! Generous medical and dental benefits we care about your health! 401(k) Plan we care about your future! We work in a fast-paced and continuously evolving business. We understand that change and disruptive progress dont just happen without amazing people working together every day. Pay: $18.70 hr To Become An Agent Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions. Please reference agent id code MJOLSerena when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Riverside , Live Chat Specialist, Other , Riverside, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Night Shift Jobs - Drive with Lyft - Make Make $1950 in your First Month, Guaranteed
Description: What is Lyft Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and be (more...)
Company: Lyft
Location: Altadena
Posted on: 05/21/2019

Start Working From Home Today
Description: 26 year old reputable national healthcare and dental benefits discount company is actively
Company: Living Healthy
Location: Yucaipa
Posted on: 05/21/2019

Shasmi Beauty Skin Care Consultant
Description: We are seeking professional beauty skin care sales consultants to consult with customers on skin care products. The annual income potential ranges from 40,000.00 150,000.00 per year. You
Company: Mommy jobs online
Location: Altadena
Posted on: 05/21/2019


Ready for Change? Start today working from HOME..
Description: We are seeking very motivated, responsible and fun individuals to join our health and dental
Company: Living Healthy
Location: Cathedral City
Posted on: 05/21/2019

Working from Home Opportunity
Description: Do you have a passion for helping people How about starting YOUR own business with residual pay, BY HELPING PEOPLE Our company is looking for independent, strong driven, and motivated individuals who (more...)
Company: FAHP
Location: Cathedral City
Posted on: 05/21/2019

Virtual Recruiter - (Full-time)
Description: At Mommy Jobs Online our qualified recruiters will enjoy the freedom and profitability of independent recruiting 1099 while benefiting from the tools, branding and support of a national recruiting work (more...)
Company: Mommy Jobs On Line
Location: Altadena
Posted on: 05/21/2019

Entry Level Software Engineer - Yucaipa
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Yucaipa
Posted on: 05/21/2019

Email Marketing Processor - (Flexible Schedule)
Description: Mommy Jobs Online is now recruiting part-time and full-time Email Marketing Processors to work remotely. Great opportunity for the perfect person that has a home office setup to work remotely. At Mommy (more...)
Company: Mommy Jobs Online
Location: Coachella
Posted on: 05/21/2019

Appointment Setter - Telecommute
Description: A leader in health and wellness industry is expanding and interviewing for appointment setters and marketing executives to begin immediately. Headquartered
Company: Norma Brown, Ameriplan IBO
Location: Altadena
Posted on: 05/21/2019

Weekend Jobs - Drive with Lyft - Make Make $1950 in your First Month, Guaranteed
Description: What is Lyft Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and be (more...)
Company: Lyft
Location: Altadena
Posted on: 05/21/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Riverside RSS job feeds