RiversideRecruiter Since 2001
the smart solution for Riverside jobs

Employee Service Supervisor

Company: University of California - UC Path Center
Location: Riverside
Posted on: July 12, 2019

Job Description:

The Employee Service Supervisor will work within the UCPath Center, reporting directly to the Employee Service Manager. This role receives predetermined work assignments that are subject to a moderate level of control and review, and directs subordinates to complete assignments using established guidelines, procedures, and policies. Requires full knowledge of own area of functional responsibility.

Key Responsibilities


* Provides direct supervision and guidance to a group of Employee Service staff and monitors service levels for the unit.
* Provides direction to Employee Service staff according to established policies and management guidance.
* Interacts with peer supervisors and managers across the UCPath Center.
* Acts as an advisor to unit to meet schedules and resolve issues.
* Oversees the workflow of the unit and operations to ensure optimal efficiency and maintain high standards of service.
* Assists in the resolution of highly complex and escalated issues and situations.
* Provides input on performance, salary actions, hiring decisions and other human resources-related issues.


* Provides accurate and efficient resolutions to complex and/or escalated issues and inquiries through multiple channels (phone, email, case management) by following appropriate resolution/assessment - methodology (investigating and research), utilizing knowledge management tools, educating employees on products and self-service tools, and determining appropriate course of action or escalation for emerging issues.
* Utilizes knowledge management tools and contributes new, revised or updated information to maintain accuracy and consistency in knowledge in support of customers, peers and the larger UCPath Center team.
* Assesses customer's/employee's level of understanding by educating and influencing customers to utilize self-service support.
* Provides support for employees dealing with sensitive and confidential information relating to benefits, payroll, and/or HR issues.
* Communicates effectively (written or verbal) to best match customer style, needs, and level of understanding in creating optimal customer interaction.
* Communication style includes accurate and grammatically correct support based on channel (phone, email, case management).
* Completes accurate and actionable case documentation in the case management database.
* Supports the UCPath Center team by sharing knowledge, information, and best practices with peers and cross-functional teams.
* Makes recommendations and process changes to ensure effective and efficient customer service. Reviews processes and procedures to improve service.
* Ensures delivery of quality service to various constituencies.

* A minimum of four (4) years of relevant experience working in an internal HR, payroll, or benefits shared service environment, or an equivalent combination of education and experienced.
* Prior experience in a supervisory role, with demonstrated effectiveness in leading a team.
* Broad content knowledge across HR/ Academic Personnel, Benefits, Payroll, and Leave Administration functional areas with in-depth knowledge and experience one or more of these areas.
* Understanding and experience applying advanced customer service principles.
* Ability to interact confidently and professionally during challenging conversations with managers and employees.
* Demonstrated ability to delegate and oversee assignments to ensure successful and timely completion, and obtain the cooperation of others within the unit.
* Recommends solutions to current, complex issues, using learning from past experiences with calls and project work.
* Ability to assess, promote and implement changes to current practices and processes.
* Intermediate skills with Microsoft Office Suite (particularly Word, Excel, and PowerPoint).
* Previous experience providing input regarding hiring, evaluating, and development of subordinates.
* Basic regulatory and legislative knowledge as it relates to HR, Payroll, and Benefits.
* Ability to lead staff through development and team building exercises.
* Ability to analyze and interpret data to identify trends and training opportunities.
* Ability to provide high quality work utilizing highly developed and effective communication (written and verbal), project management and time management, skills.
* Highly effective organization, and project management skills.
* Excellent people skills, with ability to effectively interact, collaborate, and influence across all levels of an organization.
* Ability to handle ambiguity in a fast-paced environment with multiple concurrent tasks and changing priorities.
* Ability to maintain flexibility and quickly address changing priorities.
* Ability to provide excellent service with integrity.
* Ability to accomplish assigned projects without compromising the integrity of the UCPath Center and/or University of California policies and procedures.
* Highly self-motivated and directed.
* Ability to focus on the accomplishment of the UCPath Center mission and priorities.
* Ability to prioritize, streamline and accomplish assigned projects.
* Ability to appropriately handle confidential matters and material.


* Bachelor's degree in Human Resources, Business Administration or related field.
* Professional in Human Resources (PHR), SeniorProfessional in Human Resources (SPHR), Fundamental Payroll Certification (FPC), or Certified Payroll Professional (CPP) certification(s).
* Knowledge of UC personnel and payroll policies and procedures.
* Experience and proficiency in the PeopleSoft HRMS platform.
* Experience with SalesForce CRM.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: University of California - UC Path Center, Riverside , Employee Service Supervisor, Other , Riverside, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Customer Solutions Tech Support - (Remote)
Description: Enjoy working from home while you grow your Tech Support career You will be provided the equipment computer and accessories to work from home where you will answer inbound calls from customers across (more...)
Company: Mommy Jobs Online
Location: Coachella
Posted on: 07/17/2019

Description: FULL TIME Chiropractor DC Needed in La Quinta California We are currently seeking a full-time Chiropractor DC to join a growing
Company: Healthcare Recruitment Counselors
Location: La Quinta
Posted on: 07/17/2019

Are You Looking To Embark On A New Career Path?
Description: We are now seeking motivated and self driven customer service individuals to work at home
Company: Career Division
Location: Yucaipa
Posted on: 07/17/2019

Customer Support / Fraud Specialist I.
Description: Together we elevate the everyday, creating products and experiences that inspire the individual in all of us. We do more than sell clothes. Were a brand with a heart, a culture of family. We value people (more...)
Company: Mommy Jobs Online
Location: Coachella
Posted on: 07/17/2019

Dedicated CDL-A Driver - Hub Group partners with Pep Boys [
Description: Hub Group Dedicated--is working with a well-known distributor in Southern California and is need of
Company: Hub Group
Location: Yucaipa
Posted on: 07/17/2019

Physician: Family Practitioner or Internist Position in Sout
Description: A family practice or internal medicine position is available at a clinic in California. On average, you can expect to see 20 to 24 patients per day, working Monday through Friday. Spanish speaking skills (more...)
Company: CompHealth
Location: Coachella
Posted on: 07/17/2019

Description: RIVERSIDE AREA AIRLINE NOW HIRING : San Bernardino Intl Arpt LA / Ontario Intl Arpt Los Angeles
Company: U.S. Airline Careers
Location: Lake Elsinore
Posted on: 07/17/2019

Converting Packer
Description: br Apply br br Description br br Summary/Objective:To pack and label material and to assist Slitter operators as material is converted. br br Essential Job Duties and Responsibilities (more...)
Location: Placentia
Posted on: 07/17/2019

Now Hiring: Aldi
Description: Easy Application
Company: ALDI
Location: Placentia
Posted on: 07/17/2019

Hiring CDL-A Company Drivers- $5000 Sign On Bonus [268]
Description: Hub Group Dedicated is searching for dry van CDL-A truck drivers in the Redlands, Southern California area There are
Company: Hub Group
Location: Lake Elsinore
Posted on: 07/17/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Riverside RSS job feeds