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Customer Service

Location: Riverside
Posted on: November 19, 2020

Job Description:

Receive high volume of incoming phone calls and respond to inquiries in a manner which meets high quality, productivity and other performance standards


- Sell and upgrade company core products in accordance with company requirements and customer needs


- Save customers from disconnecting services whenever possible.


- Provide information regarding products and services, billing, repair, collections and respond to other types of inquiries


- Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. Inform supervision/management of all unresolved complaints


- Attempt to troubleshoot customers' service problems and schedule field service calls when necessary


- Schedule customer appointments in accordance with established procedures


- Coordinate with co-workers, leads, and other departments as appropriate



Company offers pay up to $35k, benefits and paid holidays. We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Riverside , Customer Service, PR / Public Relations , Riverside, California

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