Customer Service
Location: Riverside
Posted on: January 14, 2021
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Job Description:
Receive high volume of incoming phone calls and respond to
inquiries in a manner which meets high quality, productivity and
other performance standards
- Sell and upgrade company core products in accordance with company
requirements and customer needs
- Save customers from disconnecting services whenever possible.
- Provide information regarding products and services, billing,
repair, collections and respond to other types of inquiries
- Respond to customer complaints in a professional manner; attempt
to resolve complaints successfully in accordance with established
guidelines. Inform supervision/management of all unresolved
complaints
- Attempt to troubleshoot customers' service problems and schedule
field service calls when necessary
- Schedule customer appointments in accordance with established
procedures
- Coordinate with co-workers, leads, and other departments as
appropriate
Company offers pay up to $35k, benefits and paid holidays. We are
an equal employment opportunity employer and will consider all
qualified candidates without regard to disability or protected
veteran status.
Keywords: , Riverside , Customer Service, PR / Public Relations , Riverside, California
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