Dispatcher/Customer Service (8106)

Company: American Residential Service (ARS)
Location: Riverside
Posted on: November 20, 2022

Job Description:

ARS/Rescue Rooter is the largest and fastest-growing leader in residential services. Unique to our field, we provide plumbing, heating, and air conditioning expertise through 70+ locations nationwide united by a commitment to professional excellence. In addition to the training needed for a real career, we provide

We are seeking a strong multi-tasker to answer customer calls within a busy office setting and schedule technician appointments for jobs. In addition to entering customer data into a computer, this professional will provide feedback to customers regarding service queries, and make outbound calls to customers to schedule appointments for maintenance agreements.

What we are looking for:

- Experience as a dispatcher or strong customer service skills. Preferred Service Technician Scheduling

- Ability to thrive in a fast-paced environment.

- A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by radio and tracking devices.

- Excellent organizational skills and the ability to coordinate multiple appointments.

- Demonstrated listening, written/verbal communication, and interpersonal skills.

- Proven ability to meet and exceed set goals.

- Experience gathering customer information and keying it into a computer.

- High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education.

- Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word.

- Knowledge of the local geographic territory.

- Willingness and ability to work evenings and weekends up to 7:00pm.

Preferred Credentials:

- Experience in the area of customer service and/or a related service line.

- Dispatch Experience

Schedule: 7am to 7pm (Must have open availability Monday through Sunday)

Full-time employees receive competitive pay; comprehensive paid training; medical, dental, vision, and prescription plans; paid time off and holidays; and 401(k) with company match; and healthcare flexible spending account (HFSA).

In addition, all employees are invited to participate in our commitment to community outreach, including our extensive support as the Official Global Partner for the Night to Shine prom initiative for special-needs students, sponsored by the Tim Tebow Foundation---.

If you are self-motivated with a great work ethic and the ability to provide excellent customer service we want you on our team!

Apply online https://careers-ars.icims.com/jobs/seach or call Sonia (951) 441-5821 to schedule your interview

We require background checks and drug tests on all employees. American Residential Services will consider qualified applicants in a manner and in compliance with the California Fair Chance Act (AB 1008).

\*For more information about how we collect and use personal information, see our privacy policy on ARS.com

ARS/Rescue Rooter - Making it work! Making it right!

We are an equal opportunity employer

AA EOE M/F D/V

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Schedule:
* 8 hour shift
* Weekend availability

Experience:
* Dispatching: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: American Residential Service (ARS), Riverside , Dispatcher/Customer Service (8106), Professions , Riverside, California