Informatics Analyst

Company: Orthoillinois
Location: Riverside
Posted on: September 21, 2023

Job Description:

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page:The Informatics Analyst provides Electronic Medical Record (EMR) application and general IT support in a Microsoft Windows and Google environment. The Informatics Analyst provides expertise and experience in maintenance, planning, training, implementation, communication, evaluation of new functionality, and ongoing process improvement initiatives related to the Electronic Medical Record systems. The Informatics Analyst reports to the Director of Informatics and works cooperatively with other members of the Information Technology and Operations teams.The position will also provide Level 1/2 IT Help Desk support. The Informatics Analyst will assist with maintaining and administering computer and server hardware and software, systems software, applications software and all documentation/ configurations.Primary Duties and Responsibilities:

• Maintenance, planning, training, implementation, communication, evaluation of new features, and ongoing process improvements in the EMR system.
• Work with end users and management of all departments, to help train staff on usage and full utilization of the EMR system.
• Create and maintain electronic training documentation related to EMR system and other software applications.
• Install, diagnose, repair, maintain, troubleshoot and upgrade all computer and software including servers, desktops, laptops, phones, etc., while ensuring optimal performance and securing company data.
• Assists Director of Informatics in developing long-term strategies and planning for meeting future computer and software requirements.
• Acts as department liaison in the absence of the Director of Informatics .
• Design, configure, and test computer hardware, and systems software to improve processes and overall workflow
• Accurately document all work in the IT Department's asset management system and help desk portal.
• Provide second-level support for all of the organization's software.
• Provide basic end-user training and assistance where required.
• Update Windows operating system and company software as needed.
• Assists Operations and IT departments in projects and initiatives as assigned.
• Performs other duties as assigned.Qualifications:
  • Strong communication skills (verbal and written) with a proven track record of effectively interacting, engaging, and training all levels of the organization.
  • Proficient in creative problem-solving and ability to quickly resolve issues and concerns.
  • Excellent interpersonal and relationship-building skills that instill supportive and productive working partnerships with all levels of the organization.
  • Exceptional attention to detail.
  • Demonstrated success prioritizing, executing, and meeting deadlines for multiple competing projects.
  • Willingness to adopt new tools, techniques, and technologies.
  • Exceptional organization and decision-making skills.
  • Self-directed and self-motivated, yet effectively operates in a collaborative team-oriented environment.
  • Adaptable to frequent change based on business needs.
  • Ability to perform in an environment that may be stressful, with individuals having diverse personalities and work styles.
  • Flexible in assignments and willing to work varied hours and schedules.
  • Must be able to travel to all locations as assigned.
  • Customer Focus: Works with customers to understand needs and ensure that products and services meet their needs. Does what can be done to resolve issues, gets the customer to someone who can help if needed, and follows up to ensure there is resolution. Handles the situation in a conscientious and customer-focused way
  • Technical Expertise: The ability to demonstrate depth of knowledge and skill in a technical area; is sought out as an expert to provide advice or solutions in his/her technical area.
  • Problem Solving: Analyzes data to understand root cause and solves problems with multiple variables, both predictable and unpredictable
  • Project Management: Utilizes knowledge, critical thinking, and resources to assess options, define course of action, and execute plan, able to adjust approach and scope as needed, demonstrates team organization and governance to complete project within stated objectives
  • Adaptability: Maintains composure in a fast-paced environment, managing changing priorities and adjusting response appropriately to achieve goals; responds to change with a positive attitude and willingness to learn new ways to accomplish work activities and objectives
  • Attention to Detail: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently
  • Communication: Actively listens, interprets verbal and nonverbal cues, and seeks to understand; presents information clearly both verbally and written with the goal to inform and care for patients; able to adjust presentation as needed for audience
  • Comprehension: Understands and applies detailed instructions and factual information in oral, written and /or diagram form
  • Prioritization: Understands their priorities and time-scales in relation to organizational goals and works with a sense of urgency to meet deadlines. Performs jobs in an organized manner maintaining a high standard of work keeping needed parties informed of changes
  • Initiative / Independence: Works independently with little needed direction taking responsibility for own time and effectiveness. Proactively recognizes opportunities to contribute, recommends and implements process improvements
  • Decision Making: Collects and reviews relevant data before acting balancing risk and rewards of options, encourages input from other subject matter experts, able to adjust opinions and recommendations based on new information, and objectively evaluates decisions after they have been made.Organizational Culture:All OrthoIllinois employees focus on service by putting the mission, vision, and value statements into practice and using the guiding principles of Compassion, Respect, Trust, Integrity, Innovation, Education Fiscal Responsibility, Practice Independence, Accountability, and Empowerment to direct their interactions and decision making. Employees promote and model the service standards to create lasting impressions, extraordinary moments, exceptional on-stage experiences, and meaningful and compassionate connections.Education and Experience Requirements:
    • Associate's Degree in IT, CIS, or equivalent, plus at least five years of experience in experience with EMR systems in a multi-site organization, or equivalent combination of education and experience.
    • Experience with electronic medical records systems such as eClinicalWorks, Epic, and Athena. eClinicalWorks experience is preferred.
    • Experience with interfacing software platforms, including API, HL7, and FHIR.
    • Experience with relational database maintenance and reporting, including MySQL and SQL.
    • Experience with PowerShell.
    • Experience with Google Suite and Google AppScript development.Environmental/Working Conditions:Working environment is in an office/clinic setting.Physical/Mental Demands:
      • Sit, stand, and walk for extended periods of time.
      • Requires lifting, carrying and/or moving objects in a manner consistent with most office environments (generally, no more than 10 pounds on a frequent basis and 20 pounds on an occasional basis).
      • Finger dexterity for typing on a keyboard and using a mouse for extended periods of time; ability to twist hands or wrists repetitively.
      • Possess full range of motion in shoulders and arms, including reaching above or below the shoulder.
      • Vision (e.g., depth perception, color vision, strong vision up close).This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve
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Keywords: Orthoillinois, Riverside , Informatics Analyst, Professions , Riverside, California