Maintenance Coordinator
Company: Penske
Location: Riverside
Posted on: September 28, 2024
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Job Description:
POSITION SUMMARY: The Maintenance Coordinator will complete
maintenance customer service, inventory and administrative
processes of the branch (branches) that support maintenance
operational efficiency, effectiveness, customer satisfaction and
profitability. The Maintenance Coordinator will provide superior
customer service and communication to internal and external
customers. Support the branch financial manager by providing
guidance and information that contributes to branch performance and
profitability. The Maintenance Coordinator role has
responsibilities in the two main areas of Parts Administration and
Service Counter Support. Each associate will have a unique
accountability list as outlined by their Branch Financial Manager.
The list of Key Responsibilities shown below includes all areas.
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Forward - YouTube (https://www.youtube.com/watch?v=2gNxP04N06o) KEY
RESPONSIBILITIES Maintenance Service Customer Support - Maintain
Service Net Planner with PMs campaigns, repairs from drive-ins,
call-ins, and 24/7 calls, and off lease/on lease. Start R/O's,
schedule pick-ups and vendor outside work. - Partner with
Centralized PM Scheduling Operations and Outside RO Management
teams to foster collaboration in support of the customer. - Greet
customers at the location and provide quality phone service.
Respond to customer inquiries regarding billing and scheduling.
Inventory Productivity - Full oversight of inventory productivity
at the branch(es) for timely service support while mitigating risk
of inventory loss. - Maintain optimal inventory levels through
ordering parts according to sourcing procedure ensuring suppliers
deliver purchases defect-free and on-time through partnering with
Centralized Parts Ordering on a daily basis. - Receive and store
parts in an organized and easily accessible manner. Ensure that
updates to PartsNet occur timely, complete frequent inventory cycle
counts and ensure parts are available when needed. - Manage the new
& used battery inventory and ensure that tires are on hand in the
right quantity and specifications in an organized manner. - Ensure
warranty items are shipped and are received on time, as well as
follow-up on returns and warranty-grams in partnership with the
warranty department. Process Analytics - Perform process analyses
and reviews in areas such as Inventory, maintenance profitability,
warranty campaigns, cycle counts, RO reviews and other areas.
Investigate and recommend solutions and/or guidance to issues
posing a risk to the drivers of profitability. - Use systems such
as ServiceNet or AS400 to understand the operational dynamics for
problem solving and process improvement. Other Responsibilities -
Projects and tasks as assigned by Branch Financial Manager and
District Financial Manager. Why is Penske for you?
Keywords: Penske, Riverside , Maintenance Coordinator, Professions , Riverside, California
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