RiversideRecruiter Since 2001
the smart solution for Riverside jobs

Click-to-Chat Analyst

Company: Mommy Jobs Online
Location: Riverside
Posted on: October 12, 2019

Job Description:

Click-to-Chat Analyst The Click-to-Chat Analyst is an innovative initial contact point for customers. The Analyst provides an accurate and timely response to customer inquiries using the flow of an instant message conversation in real-time. Duties and Responsibilities Perform all Click-to-Chat Analyst responsibilities with consistent reliability Ability to maneuver through various systems to provide the customer with prompt, courteous and accurate information including: Accurately respond to customer inquiries through instant messaging software Provide on-line support for applications Utilize available resources to respond to customer inquiries Help identify process improvements and best practices for the team Identify and report all concerns regarding the program to the appropriate Sr. Business Analyst, Team Leader or Manager Meet or exceed performance expectations including but not limited to: productivity, accessibility and quality assurance Adhere to, support and client ISO, Quality Systems, Q1 initiatives and company policies and procedures. Complete additional tasks and projects as needed Actively participate in scheduled training sessions at pre-announced times Actively participate in scheduled coaching, mentoring and training meetings Fully cooperate with all monitoring and coaching activities to improve personal skills and performance results Education High school diploma required. College degree preferred. Competencies Solid keyboard skills and experience using CRM software Demonstrated ability to achieve telebusiness goals Success in highly automated telebusiness environment Knowledge of call center environment Dynamic and engaging written communication style Excellent interpersonal and business communications - verbal and written Demonstrated self-motivation and results-orientation Skills Excellent customer service ability; use questioning skills to easily explore customer needs and concerns Ability to maneuver through various systems to provide the customer accurate information Displays professionalism and positive attitude to develop and nurture prospect relationships Ability to effectively communicate with customers, managers and co-workers; to quickly and easily read others through verbal and written cues Strong written communications; to use written and verbal skills to establish rapport Time management and organizational skills to efficiently organize, plan, schedule and execute telebusiness activities Willingness to take on new assignments Reliability; follow a logical, analytical approach to business conversations and chat dialogue Other Hours of operation vary by program. Internet Connection Requirements Hard Wired (Ethernet) DSL, Fiber or Cable. Upload Speed +4 Mbps Download Speed +10Mbps PC Requirements Dual Monitors - Minimum of 19 inch. Recommended 22 inch. Computer Type: Intel of AMD PC (NOT MAC or TABLET) Processor Speed: +2.2 GHz RAM: 4GB minimum installed Hard Drive: Minimum 30GB total capacity USB Ports: Minimum of 2 free ports Video Web Cam Windows 7, 8.1 or 10 Pay: $15.00 per hr. To Apply: Please visit mommyjobsonline.com and click on Join Now and select the Clerical WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you have registered to become an agent with your qualifications and work history. Please reference agent id code MJOLNAY on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 1 405 - 418 - 6160.

Keywords: Mommy Jobs Online, Riverside , Click-to-Chat Analyst, Professions , Riverside, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Uber Driver Partner (Part Time Independent Contractor)
Description: Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it s totally flexible around your schedule. You decide when and how much you drive. What you need to (more...)
Company: Uber Driver Partners
Location: San Clemente
Posted on: 10/14/2019

Part Time Driver with Uber
Description: Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it s totally flexible around your schedule. You decide when and how much you drive. What you need to (more...)
Company: Uber Driver Partners
Location: National City
Posted on: 10/14/2019

Truck Driver CDL A Needed!
Description: CDL A Truck Drivers Needed We offer 100 paid health care, great home time and more -- Call 866-214-5950 to speak with a recruiter Join the YRC Freight
Company: YRC Freight
Location: Redlands
Posted on: 10/14/2019


Truck Driver CDL A Needed!
Description: CDL A Truck Drivers Needed We offer 100 paid health care, great home time and more -- Call 866-214-5950 to speak with a recruiter Join the YRC Freight
Company: YRC Freight
Location: Placentia
Posted on: 10/14/2019

Regional Company Truck Drivers - Great Pay! (Yorba Linda,CA)
Description: REGIONAL COMPANY DRIVERS IN LOS ANGELES, CA Progressive Transportation Services is seeking Regional Company Drivers for our Los Angeles, CA Terminal. Join a Stable Company with Consistent Freight br (more...)
Company: IMC Companies - PTS - Progressive Transportation S
Location: Yorba Linda
Posted on: 10/14/2019

Postmates Courier - Earn on your own schedule
Description: Deliver with PostmatesIt's free to sign up and fast to get started. There are no fees or time commitments, so you take home 100 of what you earn every time you complete a delivery. br br Earn on (more...)
Company: Postmates
Location: Redlands
Posted on: 10/14/2019

Part Time Driver with Uber
Description: Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it s totally flexible around your schedule. You decide when and how much you drive. What you need to (more...)
Company: Uber Driver Partners
Location: Placentia
Posted on: 10/14/2019

Truck Driver CDL A Needed!
Description: CDL A Truck Drivers Needed We offer 100 paid health care, great home time and more -- Call 866-214-5950 to speak with a recruiter Join the YRC Freight
Company: YRC Freight
Location: Perris
Posted on: 10/14/2019

Part Time Uber Driver Partner (Independent Contractor)
Description: Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it s totally flexible around your schedule. You decide when and how much you drive. What you need to (more...)
Company: Uber Driver Partners
Location: Altadena
Posted on: 10/14/2019

CDL-A Recent Grads - Great Benefits!
Description: We set you up for success CRST supports and values our drivers and their accomplishments. Our hands-on approach provides 28 days of individual on-the-road training from a seasoned driver. We also offer (more...)
Company: CRST EXPEDITED
Location: Yucaipa
Posted on: 10/14/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Riverside RSS job feeds