Customer Service Warranty Representative
Posted on: November 16, 2021
**About KB Home**
KB Home is one of the largest and most recognized homebuilders in
the United States and has built nearly 650,000 quality homes in our
more than 60-year history. Today, KB Home operates in 45 markets
from coast to coast. What sets KB Home apart is the exceptional
personalization we offer our homebuyers from those buying their
first home to experienced buyers allowing them to make their home
uniquely their own, at a price that fits their budget. As the
leader in energy-efficient homebuilding, KB Home was the first
builder to make every home it builds ENERGY STAR-- certified, a
standard of energy performance achieved by fewer than 10% of new
homes in America, and has built more ENERGY STAR certified homes
than any other builder. An energy-efficient KB home helps lower the
cost of ownership and is designed to be healthier, more comfortable
and better for the environment than new homes without
certification. We build strong, personal relationships with our
customers so they have a real partner in the homebuying process. As
a result, we have the distinction of being the #1 customer-ranked
national homebuilder in third-party buyer satisfaction surveys.
Learn more about how we build homes built on relationships by
**JOB SUMMARY:** The Customer Service Representative is responsible
for scheduling subcontractors, evaluating the subcontractor's work
and completing warranty claims within seven (7) days for both
active and close-out communities. In addition, the Customer Service
Representative will conduct homeowner orientations and follow-up
with homeowners periodically at designated times.
**ESSENTIAL DUTIES AND RESPONSIBILITIES:**
**Warranty Claim Processing**
+ Facilitate warranty claims by scheduling, evaluating and ensuring
proper resolution to ensure customer satisfaction.
+ Complete all warranty claims within 7 days.
+ Review quality of subcontractor's work and hold these entities
accountable for meeting deadlines.
**Customer Service Experience**
+ Respond to all customer warranty concerns in a timely and
effective manner. Ensure that every customer feels their concerns
are being addressed sufficiently.
+ Continually strive for 96.0% CSI ranking in within applicable
+ Manage CSI results for assigned communities (active and close
out). Maintain a CSI result of 96.0% or above.
+ Perform homeowner orientations to educate customers about all the
features of their new home.
+ Explain KB Home's Limited Warranty Agreement and claim processes
+ Conduct post close visits at 10 days, 30 days, 60 days, 6 months,
11 months & 18 month intervals
+ Participate in community team walks on each home to ensure 100 %
complete KB Home standards are achieved prior to new home
+ Attend and participate in weekly team meetings to ensure all
community team scorecard metrics are achieved/maintained.
+ High school degree or equivalent required
+ Associates or Bachelor's degree preferred
+ Minimum one (1) year of customer service experience in
homebuilding, or applicable construction management training
+ Home construction knowledge
+ 1 to 2 years of construction experience with a production
homebuilder strongly preferred
**Knowledge, Skills & Abilities**
+ Strong experience in delivering high quality customer service
programs. JDP experience a plus!
+ Strong people skills, including the capability to handle various
personalities and develop professional relationships
+ Ability to remain calm and professional when interacting with
+ Commitment to high quality standards
+ Action oriented, with the drive to push projects and tasks to
+ Proven customer centric skills by seeking solutions from the
+ Strong verbal & written communication, with the ability to take
complex concepts and communicate accurately and persuasively
+ Strong ability to work within a team-setting, inclusive of
other's ideas, and a willingness to cooperate
+ Makes quick and accurate decisions based heavily on facts, data
+ Proficient in Microsoft applications, including Word, Excel,
PowerPoint and Outlook.
+ Work full-time schedule with flexibility for overtime when
+ Ability to work the "On-Call rotating schedule" program quarterly
or when needed (respond to emergency calls or other issues during
+ Valid driver's license required
+ Local travel via automobile required within designated region to
KB Home communities in the Riverside County and/or San Bernardino
+ Daily, will need to traverse through multiple homes to conduct
inspections, will ascend/descend stairs and/or ladders to evaluate
warranty issues, will consistently position self to evaluate
various home construction systems (foundation, roofing, framing,
electrical, plumbing), must be able to inspect construction
standards from short and long distances, and will frequently move
or position equipment, tools, and/or materials to home sites up to
+ Consistently works in outdoor weather conditions
+ Regularly operates a computer and other office productivity
machinery such as copy machines and printers
+ Conduct business in a professional and ethical manner to
potential buyers, internal/external customers and promote and
protect the KB HOME Brand
Find out why KB Home is attracting and retaining the best
employees! If you are interested and qualified, please apply now.
KB Home provides above average compensation packages and earnings
potential, full benefits, an outstanding 401K matching program,
bonus plans and amazing promotional opportunities. KB Home is an
equal opportunity employer committed to hiring a diverse work team.
Diversity is important to KB Home!
This position is being recruited by ManpowerGroup Talent Solutions
RPO, on behalf of KB Home. Qualified candidates are encouraged to
apply.ManpowerGroup is committed to providing equal employment
opportunities in a professional, high quality work environment. It
is the policy of ManpowerGroup and all of its subsidiaries to
recruit, train, promote, transfer, pay and take all employment
actions without regard to an employee's race, color, national
origin, ancestry, sex, sexual orientation, gender identity, genetic
information, religion, age, disability, protected veteran status,
or any other basis protected by applicable law.
Keywords: ManpowerGroup, Riverside , Customer Service Warranty Representative, Sales , Riverside, California
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